Logistics Lead Coordinator

About the role

The Logistics Lead Coordinator II coordinates accurate and timely logistics and transportation transactions, conducts quality assurance of inbound and outbound transportation activity, and supports the movement of product from suppliers to customers. This role ensures service commitments are met, costs are controlled, operational issues are resolved efficiently, and excellent customer service is delivered to internal and external Union Supply customers and client partners.

Responsibilities

• Coordinate and process daily transportation and logistics transactions for assigned region(s) using Transportation and Warehouse Management Systems.
• Monitor inbound and outbound transportation activity to ensure on-time delivery and service expectations are met.
• Oversee route planning, driver assignments, and fleet utilization to optimize performance and meet delivery deadlines.
• Conduct Quality Assurance (QA) reviews of transportation activity, routing, and execution; communicate and assist in resolving discrepancies identified.
• Ensure logistics processes, VPS tools, and Business Process SOPs are followed; communicate deviations or risks immediately to management.
• Serve as the primary point of contact for day-to-day transportation execution issues, including delays, capacity constraints, and service disruptions.
• Assist with problem solving by identifying root causes to transportation and execution issues and developing sustainable solutions.
• Support freight cost control by monitoring accessorial, utilization, empty miles, and rate compliance.
• Coordinate with internal operations, customer service, carriers, drivers, and field teams to align transportation plans.
• May assist with centralized purchasing coordination and warehouse-to-warehouse transfers as needed.
• Utilize reports and dashboards (e.g., service performance, utilization, exception reporting) to identify trends and opportunities for operational improvement.
• Maintain accurate documentation and system records; answer internal and external calls; use electronic equipment such as computers, tablets, scanners, and related tools.
• Participate in month-end and periodic reporting activities related to logistics performance.
• Work autonomously within established procedures and practices; escalate minor to complex operational issues and may provide input into process and procedure improvements.
• Responsible for activities involved in moving products from suppliers to customers, including transportation planning, freight movement, coordination, and execution.

Requirements

• Excellent verbal and written communication skills, with the ability to communicate professionally in person, by phone, and via email.
• Ability to work in a fast-paced environment while interacting with stakeholders at all levels; remains positive, proactive, and resourceful.
• Demonstrates initiative and the ability to work efficiently and independently.
• Proficient in basic computer skills, including Microsoft Office and cloud-based systems; experience with logistics or transportation systems preferred.
• Ability to read, analyze, and act on operational reports.
• High level of accuracy, attention to detail, and organization.
• Strong understanding of logistics, transportation flow, and operational accountability.
• Works collaboratively as part of a team with a high level of professionalism and confidentiality.
• Demonstrates excellent customer service skills and follow-through.
• Requires broad and deep knowledge and skills developed through extensive work experience; typically acts as a lead by coordinating and facilitating the work of others but is not a formal people manager.

About the company

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by their purpose, Aramark strives to do great things for each other, their partners, communities, and the planet. They believe a career should develop talents, fuel passions, and empower professional growth, offering opportunities to reach full potential.