Lead Specialist - IT ETRM Systems

About the Company

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We inspire our employees to create superior value for our customers, investors, and a sustainable future while giving back to the community through long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House, and many more. We offer industry-leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO, and abundant career opportunities within our award-winning 11,000-strong organization.

About the Role

The Lead Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. This role requires strong systems support, communication, and organizational skills with a focus on customer service.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing, and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Support after-hours for business-critical situations and scheduled tasks.
• Contribute to best practice library and mentor other team members.
• Work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are met in accordance with corporate compliance.
• Communicate effectively to all levels of the organization.

Requirements

• Bachelor's degree, preferably in Information Technology, Information Systems, or a related area.
• 8+ years of experience in application support (5-8 years for Senior IT Specialist, 10+ years for Principal IT Specialist).
• Excellent customer service, interpersonal, communication, and team collaboration skills.
• Strong understanding of Physical (Oil, NGLs, Refined Products) and Financial commodities.
• A strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front-to-back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory, and Settlements.
• Ability to create complex pricing provisions and report views.
• Capable of testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills, strong organizational skills, and attention to detail.
• Demonstrated initiative with the ability to work under pressure and meet tight deadlines while maintaining high-quality standards.

Preferred Qualifications

• Experience with ION RightAngle S20+.
• Previous experience in the Oil & Gas industry.
• Advanced Excel skills and intermediate skills in other MS Office applications.

Working Conditions

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.

Benefits

• Industry-leading compensation.
• Comprehensive benefits.
• 401(k) match with additional profit sharing.
• Paid time off (PTO).
• Abundant career opportunities.