Lead IT Specialist

Responsibilities

• Manage device procurement, configuration, shipping, tracking, maintenance, and lifecycle management for company laptops and IT equipment.
• Support employee onboarding and offboarding processes, including account creation, device provisioning, software setup, access permissions, and secure deactivation of accounts/devices.
• Administer internal software systems, SaaS platforms, licenses, user accounts, and access permissions across the organization.
• Maintain and organize SharePoint environments, shared drives, folder structures, permissions, and internal documentation repositories.
• Implement and maintain IT security processes, including MFA, password management, endpoint security, access reviews, and device security controls.
• Manage role-based access controls to ensure employees have appropriate system access based on business needs.
• Provide day-to-day IT support and troubleshooting for hardware, software, cloud platforms, connectivity, and employee account-related issues.
• Cook up with IT vendors, software providers, hardware suppliers, and external support partners.
• Develop and maintain IT policies, SOPs, onboarding/offboarding guides, asset trackers, and security documentation.
• Identify opportunities to improve, automate, and scale internal IT workflows and operational processes.

Requirements

• Minimum 2 years of experience in IT support, systems administration, internal IT operations, or related functions.
• Hands-on experience managing employee laptops, software tools, user accounts, permissions, and IT asset inventories.
• Familiarity with productivity and collaboration platforms such as Microsoft 365, SharePoint, Google Workspace, or equivalent systems.
• Understanding of IT security fundamentals, including MFA, password management, endpoint security, and access governance.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud-based systems.
• Strong organizational skills with high attention to detail.
• Able to work independently while managing multiple priorities and workflows simultaneously.
• Strong communication skills with a service-oriented mindset when supporting internal employees.

Preferred Skills

• Experience supporting remote or globally distributed teams.
• Familiarity with device management platforms, MDM solutions, and endpoint security tools.
• Experience managing SaaS licenses, software provisioning, and software access governance.
• Experience designing and documenting IT policies, security procedures, and onboarding/offboarding workflows.
• Exposure to compliance, data security, audit readiness, or access governance processes.
• Experience supporting fast-growing startups, research firms, consulting organizations, financial services firms, or technology-focused companies.

Growth Areas

• Build and scale the internal IT infrastructure for a rapidly growing company operating in the AI and semiconductor ecosystem.
• Take ownership of company-wide device management, security operations, and systems administration processes.
• Develop scalable IT workflows and automation processes that improve operational efficiency across the organization.
• Gain exposure to modern SaaS operations, access governance, endpoint security, and internal infrastructure management.
• Partner closely with leadership and cross-functional teams to shape long-term internal IT operations and security practices.
• Contribute to the foundation of a globally distributed organization with increasing operational complexity and scale.