Lead Slot Project Technician

About the role

At Atlantis Casino Resort Spa in Reno, Nevada, you will plan and coordinate all slot-floor projects and perform repairs and maintenance on casino slot machines, including ordering and installing parts. The role requires excellent customer service, initiative, professionalism, and confidentiality.

Atlantis is a Four-Star Spa (Forbes Travel Guide), a Four-Diamond resort (AAA), and home to award-winning restaurants recommended by Forbes Travel Guide and consistently top-rated on TripAdvisor. Since 2000, Atlantis Steakhouse and Bistro Napa have received the Wine Spectator Award of Excellence.

Responsibilities

• Troubleshoot minor machine issues (e.g., button and bill-validator problems) within one month.
• Replace all peripheral machine components within two months.
• Troubleshoot major machine issues within one year.
• Explain games and jackpot payouts to guests with strong floor presence and exceptional guest service.
• Maintain slot-machine operation with minimal downtime.
• Perform preventative maintenance to ensure optimum performance.
• Assist Slot Floor personnel as requested by Slot Shift Managers or Assistant Slot Managers.
• Perform software conversions and slot-machine moves as directed by the Slot Performance Manager.
• Carry out other incidental and related duties as assigned.

Requirements

• Two-year electronics/technical degree or equivalent experience with electronic components.
• Minimum three years of Slot Technician experience with slot machines in a casino environment.

Skills

• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values.
• Communication: Communicates clearly and informatively; reads and interprets written information.
• Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information; develops alternative solutions; works well in group problem-solving; uses reason even in emotional situations.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; explains reasoning; includes appropriate people in decisions; makes timely decisions.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status; accepts responsibility; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback; monitors own work to ensure quality.

Work Environment

The role is on-site at the casino, interfacing regularly with internal and external customers, team members, and vendors. The schedule varies and may include evenings, weekends, and Sundays based on operational needs.

Physical Demands

While performing the duties of this job, the employee is occasionally required to:

• Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls.
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Talk and hear.
• Lift and/or move up to 25 pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.