Lead Service Technician - Technology

About the role

We are seeking an experienced Lead Low Voltage & Security Systems Technician to oversee and work alongside a two-person installation team consisting of a Lead Technician and an Installation Technician. This is a hands-on leadership role responsible for the installation, configuration, testing, troubleshooting, and commissioning of access control systems, CCTV systems, gate and barrier operators, telephone entry systems, networking equipment, structured cabling, and audio/video systems. The Lead Technician will direct daily field operations, maintain installation quality standards, ensure code compliance, and mentor junior technicians while helping develop future leaders within the organization.

Responsibilities

• Lead and supervise a two-person installation team.
• Assign daily tasks and ensure work is completed safely, efficiently, and according to company standards.
• Train and mentor Installation Technicians on installation procedures, troubleshooting techniques, safety practices, and industry best practices.
• Support the professional development of team members and prepare junior technicians for advancement into Lead Technician roles.
• Promote a positive, productive, and safety-focused work environment.
• Install, configure, test, troubleshoot, and commission: Access Control Systems; CCTV / IP Video Surveillance Systems; Barrier Arm Operator Systems; Telephone Entry and Intercom Systems; Audio/Video Systems; Network Infrastructure Equipment; Structured Cabling and Low-Voltage Systems.
• Perform system startup, testing, programming, and commissioning.
• Troubleshoot system and network issues during installation and project closeout.
• Perform light welding and fabrication for magnetic lock installations, strike boxes, mounting pedestals, custom brackets, bollards, equipment supports, and related infrastructure components.
• Read and interpret blueprints, wiring diagrams, riser diagrams, shop drawings, and technical specifications.
• Coordinate with project managers, service personnel, customers, contractors, and vendors to ensure successful project completion.
• Maintain accurate project documentation, installation records, and as-built information.
• Ensure company vehicles, tools, and equipment are properly maintained and secured.
• Track materials, project progress, and field changes as required.
• Work in various environments throughout Southern California including HOA communities, multifamily residential, commercial facilities, industrial sites, active construction projects, guard houses, telecommunications rooms, outdoor gate and access control installations; may involve exposure to electrical systems, mechanical equipment, construction activities, vehicles, and changing weather conditions.

Requirements

• Minimum 2 years of experience leading installation crews within the low-voltage, security, gate automation, access control, or technology integration industries.
• Proven experience installing and troubleshooting: Access Control Systems; CCTV / IP Camera Systems; Telephone Entry Systems; Barrier Arm Operator Systems; Audio/Video Systems; Network Equipment and Structured Cabling.
• Strong understanding of low-voltage wiring practices and electrical fundamentals.
• Working knowledge of AC/DC theory; relays and control circuits; power supplies; electronic troubleshooting techniques.