Lead Service Tech

At WillScot, our team of nearly 5,000+ people makes our company a Great Place to Work®. We believe our people give us a competitive advantage in the industry. Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and future while giving back to the communities we serve.

About the role

The Lead Service Tech is responsible for safety, quality work associated with the Get Ready process flow (including materials/labor, tools/equipment, and PPE needed), and refurbishment activities for all WillScot products. This role ensures full compliance with all WillScot policies and relevant laws and regulations. Success depends on conducting branch operations safely, cost-effectively, and with high quality. As the Lead Service Tech, you promote safety throughout the day.

Responsibilities

• Act in accordance with WillScot safety, transportation, and environmental policies
• Lead and promote health and safety results by creating a safer workplace
• Attend safety meetings
• Maintain a clean and organized work area
• Ensure trailers are ready for scheduled delivery dates with high 1st time quality, within established accuracy parameters +/- 10%
• Perform repairs and modifications, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
• Maintain proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
• Perform service-related tasks in the yard, such as check-in/out (off/on rent) inspections of off-rented buildings to determine repair scope and damages for customer invoicing
• Create floor plan drawings as needed and relocate fleet units within the branch lot
• Delegate tasks assigned for the day to team members
• Update production boards with status and assist with work order questions
• Partner with Production Supervisors to escalate issues for quick resolution

Requirements

• High school diploma or equivalent is required
• 1 year of experience required
• Ability to delegate tasks to keep production on track
• Good communication skills
• Able to conduct safety walks and coach other employees on proper safety protocols
• Ability to work independently in a fast-paced environment
• Some knowledge of computers is necessary
• Carpentry knowledge and experience
• Electrical, plumbing, HVAC, and welding experience is a plus

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Paid time off (including company holidays)
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities including commission, bonus, and performance rewards