Lead Service Technician

USA Compression Partners, LP (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees across 18 states. Our success stems from the quality of our employees, our strong commitment to safety, and superior service to our customers.

About the Role

A Lead Service Technician (LST) is responsible for the maintenance and service of USA Compression equipment, reporting to the Area Service Manager. With minimal supervision and significant autonomy, the LST develops Field Service Technicians, serves as a subject matter expert, performs scheduled maintenance, builds customer relationships, and provides first-line support for equipment troubleshooting. The role involves start-ups, major maintenance, significant failures, and high-end troubleshooting.

Responsibilities

• Perform start-ups, major maintenance, significant failures, overhauls, and high-end troubleshooting with advanced diagnostic repair skills on a wide variety of equipment.
• Lead by example as a subject matter expert and role model for Field Service Technicians (FST), aiding in their technical and professional development.
• Ensure USAC maintains run time of natural gas compression units per contractual agreements.
• Respond quickly and accurately to customer inquiries and communicate with the Area Service Manager (ASM).
• Partner closely with the ASM to ensure smooth and efficient Area operations.
• Maintain and safely operate company vehicle/commercial truck according to company guidelines.
• Communicate with the sales team to identify new sales, customer, or equipment opportunities.
• Utilize the WMS and partner with the parts department to ensure sufficient parts inventory for each unit in the Area.
• Ensure Area units are clean following good housekeeping rules and maintain safe working conditions.
• Assist in building the USAC culture by positively representing the company and helping recruit new FSTs.
• Assist in supervisory duties in the absence of the ASM or as assigned.
• Understand and follow the company handbook and all company or customer safety and environmental policies.
• Perform any other duties or responsibilities as assigned by a supervisor.

Requirements

• Technical or trade school certification, college degree, or additional work experience in a related field.
• At least 7 years of experience in gas compression, with preference for CAT, Ariel, and/or Cummins.
• Certifications: CAT Gas Engine II, Troubleshooting, Electronics; CAT 3500, 3600, ADEM 3 and ADEM 4, Ariel Mechanics 1 and 2. Murphy panel experience is a plus.
• Valid driver’s license with a Motor Vehicle Record acceptable to USA Compression.
• Strong interpersonal, written, and verbal communication skills.
• Excellent customer service skills with customer field personnel, onsite vendors, and other employees.
• Ability to understand written and verbal communication from the company and supervisor, including training, procedures, and instructions.
• Ability to be self-managed and work independently with little or no supervision. Prior management experience is a plus.
• High degree of mechanical ability, including electrical and natural gas compression.
• Ability to teach and communicate both technical and soft skills to FSTs to aid in their training and development.
• Experience reading and understanding technical manuals.
• Thorough knowledge of relevant HSE procedures and regulations.
• Experience in configuring natural gas compression equipment.
• Solid computer and communication technology skills.
• Ability and interest in further developing people and business management skills.
• Ability and flexibility to work extended hours, including periodic on-call weekends.
• Must have the ability to legally work in the U.S.

Working Conditions

• Typically involves driving a USA Compression service vehicle to customer locations to perform repair and maintenance activities. Travel is required up to 90% of the time.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs, and stoop, squat, kneel, crouch, or crawl depending on task requirements.
• Exposure to temperature extremes and weather conditions depending on the assigned location.
• Some exposure to high noise levels in excess of 85dBA, requiring ear protection, as well as exposure to potentially hazardous chemicals and materials.
• Working conditions vary from indoor compressor stations to outdoor sites exposed to weather. Strong emphasis on safety while working with heavy equipment and machinery.