Lead Service Specialist/Receptionist

About the role

The Lead Service Specialist/Receptionist plays a crucial role in providing exceptional client service and administrative support within a professional law firm environment. This position serves as the primary point of contact for attorneys, staff, clients, and visitors while supporting reception, hospitality, print and copy services, mail processing, shipping, conference room support, and facilities coordination.

Essential Responsibilities

• Greet and assist attorneys, staff, clients, visitors, and vendors in a professional and welcoming manner.
• Manage front desk and reception operations, including answering and directing incoming calls.
• Cookordinator visitor arrivals and maintain office security procedures.
• Cookordinator frequent individual lunch orders for staff, including order placement, delivery tracking, and timely distribution to support client and office operations.
• Process copy, print, scan, and document production requests.
• Perform document finishing services, including binding, tabbing, assembly, and quality control.
• Process incoming and outgoing mail, courier deliveries, FedEx, UPS, and USPS shipments.
• Prepare shipping documentation and maintain delivery tracking records.
• Set up and maintain conference rooms for meetings, events, and client functions.
• Cookordinator hospitality services, including food and beverage support.
• Maintain office supply, hospitality, and inventory levels.
• Conduct routine office inspections and coordinate facilities-related service requests.
• Monitor shared service inboxes and respond to requests in a timely manner.
• Support special projects and other administrative assignments as needed.

Qualifications

• A High School Diploma or equivalent required.
• Minimum two years of experience in reception, office services, hospitality, administrative support, or customer service.
• Experience in a legal or professional services environment preferred.
• Demonstrated ability to work independently and exercise sound judgement with minimal supervision.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities with minimal supervision.
• Strong organizational skills and attention to detail.

Opensity is an Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.