Customer Service Specialist

Overview

In compliance with established policies and procedures, this customer service position completes a wide variety of high quality customer service requests presented to our on-site Customer Contact Center team through phone, chat, secure message and email. Tasks are similar to those performed in a branch office, with emphasis on First Contact Resolution, while managing risk for the bank and the customer, consistently delivering high-quality customer service.

What You’ll Do

• Completes requests including but not limited to processing of check orders, stop payments, account maintenance, check and statement Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc.
• Supports and or resolves complex debit card issues
• Online/Mobile Banking, and Bill Pay support/troubleshooting for both consumer and business customers
• Maintains thorough knowledge of all bank products & services
• Meets and or exceeds personal scorecard goals which contribute to the overall goals of the department
• Provides exceptional customer service by creating a positive experience for each customer on all support channels
• Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as “The Bank that Service Built”
• May assist with mentoring teammates and creating and/or contributing to training resource material
• Supports customer channels, including but not limited to, email, chat, secure message, and email in addition to the telephone
• May include developing a ‘specialized’ support niche as a Subject Matter Expert in one or more areas of support
• May include actively seeking, referring and/or sales of bank product and services that align customer needs with UCB’s products and services
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or UCB
• Successfully completes all training as assigned by the Customer Contact Center and or