Lead Server | Full Time

4428 Pheasant Ridge Road, Roanoke, Virginia 24014

About the role

The Lead Server is responsible for courteously serving resident and guest meals, and for clean-up and resetting of the dining room following meal service. The Lead Server supervises the daily assignments of servers, ensures proper training, and guarantees proper coverage to meet business needs.

Responsibilities

• Maintain a good working knowledge of all dining room and kitchen responsibilities and procedures
• Understand basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)
• Maintain a clean work area in the kitchen, serving area, and dining room
• Understand proper table setting for each meal
• Maintain the schedule for servers, including call-outs and coverage for all assigned shifts
• Assign daily tasks to servers
• Assist with interviewing and hiring for Lead Server positions
• Conduct training for new and current servers
• Maintain daily food orders
• Post new menus daily/weekly
• Oversee seating and timing of meals and dining experience
• Oversee the process and setup for special events
• Assist residents with menu orders and complete take-out orders
• Provide beverage service (water, iced tea, juices, milk, and coffee/tea)
• Refill salt/pepper/sugar bowls before and after each meal
• Report broken equipment or tableware to supervisor
• Understand sit-down service and proper serving techniques
• Have a basic understanding of food preparation (salads, desserts, etc.)
• Know proper food storage and labeling techniques
• Sweep, mop, and vacuum kitchen and dining room
• Attend required in-services and staff meetings
• Be attentive to special needs of residents, including mobility deficits and memory impairment
• Assist with tray service
• Follow confidentiality policies regarding resident and associate information
• Interact politely and considerately with residents, guests, co-workers, and supervisors
• Resolve complaints
• Complete all other assigned duties

Requirements

• High School Diploma or GED
• Secure and maintain ServSafe certification
• Wear a clean designated uniform during working hours and maintain good personal hygiene
• Able to read and follow simple instructions
• Possess the ability to perform simple, repetitive tasks
• Able to learn quickly and apply learned principles
• Able to communicate effectively and work under close supervision
• Able to bend, reach, grasp, push, and pull objects
• Able to stand and walk for sustained periods up to three (3) hours at a time
• Able to lift 50 lbs on a regular basis and carry heavy objects for 20 feet
• Organized and willing to work well with other associates
• Willing to work a flexible schedule, including evenings, weekends, and holidays

Pay

$15/hr

Benefits

• 401k for full-time and part-time employees
• Training, development, and career laddering opportunities
• Great work-life balance
• Flexible scheduling