Lead Server, Food & Beverage

About the role

Full-time position at Trilogy® Bickford Ranch Trilogy® Bickford: The Ridge Wellness Social Club located just east of Lincoln in Northern California. The Lead Server serves food and beverages, providing prompt and courteous service to guests in the restaurant, bar, and patio. Lead Servers are responsible for leadership roles, as requested by the Food & Beverage Manager and/or Assistant Food & Beverage Manager. This position reports to the Food & Beverage Manager. Work environment: indoor restaurant setting, may work on patio or outdoor event, exposure to outdoor weather and native wildlife, noise level loud, may require walking on variable terrain while carrying items, navigating obstacles. Physical demands: standing/walking most of shift, lift up to 20 lbs, see, speak, hear, frequent hand washing, ability to read menus, take orders, review bills, navigate busy areas, and speak clearly in noisy atmospheres.

Responsibilities

• Greet and serve guests in an energetic and friendly fashion.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about other resort services.
• Write orders; relay food orders to the kitchen and beverage orders to the bartender.
• Serve food and beverages and clear tables following service etiquette and facility procedures.
• Connect with guests at assigned tables throughout the dining experience to assure all guest needs are met and excellent service is provided.
• Work as team, provide direction to other servers when directed by the Food & Beverage Manager.
• Check identification to assure customers are the legal age to purchase alcohol.
• Handle cash and card transactions, ensure charges are accurate and return correct change to guests.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Provide training in serving and clearing etiquette and facility procedures, safely carrying trays, and procedures for working with kitchen and bartending staff.
• Oversee the timing for the end of employee shifts and sign out employees.
• Other duties and responsibilities may be assigned.

Requirements

• High School diploma preferred.
• One year related server experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol.
• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).

Skills

• Ability to understand and implement BSRG dining standards.
• Ability to add, subtract, multiply and divide; must be able to calculate discounts and percentages.
• Ability to contribute to a productive and friendly work environment by maintaining a positive attitude.
• Ability to provide direction to coworkers in a professional and friendly manner.
• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• Must be highly customer oriented and