Lead Retail Sales Technician (Electronic Repair Expert)

About the role

Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

Responsibilities

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.
• Balance different front and back of house responsibilities.
• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

Requirements

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
• A high school diploma or equivalent (preferred not required).
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• Motivation to meet and exceed evolving key performance goals.
• Ability to quickly adapt in an ever-changing environment.
• Flexibility to work retail store hours including weekends and holidays.

Qualifications

• Bring your tech skills and passion for helping others to our uBreakiFix stores.

Skills

• Customer service and retail sales experience.
• Product service support or technology repair experience.
• Inventory management skills.
• Leadership and supervisory experience.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tuition reimbursement for professional development opportunities.

Pay

Starting Pay: $19 per hour + earn unlimited sales and repair incentives. (Real-life – Lead Retail Technicians earn on average $627/month on top of their base pay!)

Schedule

Work retail store hours including weekends and holidays.