Lead Retail Sales Technician (Electronic Repair Expert)

About the role

We would love for you to explore other opportunities within Asurion. Lead Retail Sales Technician $19/hr. Our Lead Retail Sales Technician role has big-time impact!

Responsibilities

• Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.
• Create and coach our expert technicians to deliver a great customer experience within our retail stores.
• Fix devices as needed (phones, tablets, and laptops).
• Diagnose tech issues and conduct tests for quality device repair.
• Provide excellent customer service.
• Ensure team members use product knowledge and sales tactics that meet our 'Serve, Solve, and Sell' method with every customer interaction.
• Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity.
• Supervise, train, and coach tech experts.
• Stand in as store manager when needed.
• Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs.
• Avoidance of work orders (WOs) are addressed by end of day (EOD).
• Oversee all buybacks and return material authorizations (RMAs).
• Manage back of house (BOH) and ensure new processes and procedures are followed.
• Order and manage inventory.
• Ensure PPE supplies are ordered and utilized, and safety standards are met.

Requirements

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support and technology repair.
• 1+ years of retail supervisory experience or equivalent (preferred).
• High school diploma or GED (preferred).
• Inventory supervisory experience; inventory counts, live inventory management or equivalent.
• Proficient in Microsoft Office with an emphasis on Excel.
• Effective verbal and written communication skills.
• Customer service skills.
• Motivation to meet and exceed evolving key performance goals.
• Technical, problem-solving, and organizational talents.
• The ability to work flexible retail hours, including weekends and holidays.
• The ability to quickly adapt in an ever-changing environment.

Qualifications

• High school diploma or GED (preferred).
• Inventory supervisory experience; inventory counts, live inventory management or equivalent.
• Proficient in Microsoft Office with an emphasis on Excel.
• Effective verbal and written communication skills.
• Customer service skills.
• Motivation to meet and exceed evolving key performance goals.
• Technical, problem-solving, and organizational talents.
• The ability to work flexible retail hours, including weekends and holidays.
• The ability to quickly adapt in an ever-changing environment.

Skills

• Customer service skills.
• Problem-solving skills.
• Organizational skills.
• Microsoft Office proficiency.

Benefits

• Competitive hourly and incentive-based pay.
• Generous medical, dental and vision benefits program.
• 401(K) retirement savings plan with employer match.
• Paid time off.
• Early access to pay.
• Tuition reimbursement.
• Ongoing training to grow your skills.

Pay

$19, per hour + uncapped sales & repair incentive potential. Average incentive potential of $554/month, with unlimited earning potential!

Schedule

Flexible retail hours, including weekends and holidays.