Lead Retail Sales Technician (Electronic Repair Expert)

About the role

Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Responsibilities

• Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.
• Create and coach our expert technicians to deliver a great customer experience within our retail stores.
• Fix devices as needed (phones, tablets, and laptops).
• Diagnose tech issues and conduct tests for quality device repair.
• Provide excellent customer service.
• Ensure team members use product knowledge and sales tactics that meet our 'Serve, Solve, and Sell' method with every customer interaction.
• Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity.
• Supervise, train, and coach tech experts.
• Stand in as store manager when needed.
• Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs.
• Ensure all work orders (WOs) are addressed by end of day (EOD).
• Oversee all buybacks and return material authorizations (RMAs).
• Manage back of house and ensure new processes and procedures are followed.
• Order and manage inventory.
• Ensure PPE supplies are ordered and utilized, and safety standards are met.

Requirements

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support and technology repair.
• 1+ years of retail supervisory experience or equivalent (preferred).
• High school diploma or GED (preferred).
• Inventory supervisory experience; inventory counts, live inventory management or equivalent.
• Proficient in Microsoft Office with an emphasis on Excel.
• Effective verbal and written communication skills.
• Customer service skills.
• Motivation to meet and exceed evolving key performance goals.
• Technical, problem-solving, and organizational talents.
• The ability to work flexible retail hours, including weekends and holidays.
• The ability to quickly adapt in an ever-changing environment.

Qualifications

• High school diploma or GED (preferred).
• Inventory supervisory experience; inventory counts, live inventory management or equivalent.
• Proficient in Microsoft Office with an emphasis on Excel.
• Effective verbal and written communication skills.
• Customer service skills.
• Technical, problem-solving, and organizational talents.
• The ability to work flexible retail hours, including weekends and holidays.
• The ability to quickly adapt in an ever-changing environment.

Skills

• Customer service skills.
• Technical, problem-solving, and organizational talents.

Benefits

• Competitive hourly and incentive-based pay.
• Generous medical, dental and vision benefits program.
• 401(K) retirement savings plan with employer match.
• Paid time off.
• Early access to pay.
• Tuition reimbursement.
• Ongoing training to grow your skills.

Pay

$19, per hour + uncapped sales & repair incentive potential. Average incentive potential of $554/month, with unlimited earning potential!

Schedule

Flexible retail hours, including weekends and holidays.