Lead Retail Operations
Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.
Benefits
- Free Epic pass(es) for employees
- Free ski and snowboard lessons
- 40% retail discounts
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Full-time roles include health insurance (Medical, Dental, Vision) after working 500 hours (eligible seasonal employees)
- Free ski passes for dependents
- Critical Illness and Accident plans
About the role
The Retail Lead is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department has appropriate inventory levels.
Responsibilities
- Generate sales, and demonstrate and maintain a professional standard of guest service
- Responsible for opening and closing store
- Evaluate sales trends and create methods for sales growth
- Manage retail and rental inventory control and meet or exceed inventory goals
- Enforce company cash handling policies and procedures, and other loss prevention policies
- Manage sales floor team and rental process
- Act as a mentor who can train and lead a sales team with effective communication
- Provide great customer service to all guests
- Ensure pricing is accurate and current including any and all promotions
- Stock shelves, counters, or tables with merchandise
- Other duties as assigned
Requirements
- Previous retail sales experience – required
- Previous snow sport industry experience – preferred
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English – required
- Ability to maintain a working knowledge of products and trends within the industry
- Commitment to exceptional customer service
- Basic computer skills
- Ability to work a flexible schedule; including nights, holidays and weekends – required
- Must be able to lift up to 25 lbs
Pay
The expected pay range is $23.00/hr - $26.88/hr. Individual compensation decisions are based on a variety of factors.
Schedule
- Year-round, full-time position
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Minimum age: 18 years. Housing is not provided.