Lead Retail Associate

Responsibility Level

Provides daily direction on the achievement of store goals. Supports planning of associate work assignments. Understand and abides by policies, procedures, and programs.

Principal Duties

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Solves employees and first level customer concerns and complaints in a timely manner.
• Aid in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker.
• Work that exceeds “routine” comes with detailed instructions.

Requirements

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours.
• Nights and weekend shifts may be required to meet business needs.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.
• Moves about accomplishing tasks.
• Lift: Raises objects from lower to higher position or moves objects horizontally.
• Reach: Extending upwards or downwards to retrieve objects.
• Stoop, kneel crouch or crawl: Positions self to retrieve objects.
• Works in various weather conditions (hot, humid, dry, cold etc.)
• Works in environments with potential exposure to human blood, body fluids or tissue.
• Works in environments with potential exposure to electrical currents, chemicals, or high places.
• Regularly stands for extended periods of time.
• Required to hear and respond to warning devices on equipment.
• Required to see and assess store production and donation center operations.
• Travel required.

Pay

Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria when determining placement within the salary range for this position. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Schedule

Work varied schedule and flexible hours. Nights and weekend shifts may be required to meet business needs.

Benefits

It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories. Equal Opportunity Employer (SEW)