Lead Reservation Agent
SingleLiving · Orlando, FL · 2 mo ago
On-siteManagementFull-time
Qualifications
- High school diploma, GED or equivalent.
- Superior listening, verbal, and written communication skills.
- Ability to enter data precisely.
- Experience in customer service.
- Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
- Tech-savvy and proficient in using technology in a professional setting.
- Able to work flexible weeks and weekends.
- Basic Alaska geography knowledge preferred.
- Able to work onsite and commute reliably.
- Flexibility to work any day of the week including weekends and varied hours from 5am to 6pm.
Duties and Responsibilities
- Answering incoming calls and emails in a prompt and friendly manner.
- Assisting customers with reservations (new, changes, and refunds).
- Collecting payment for reservations.
- Thinking and reacting quickly with a sense of urgency to timesensitive problem situations.
- Remaining calm during adverse conditions.
- Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
- Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
- Providing conflict resolution with internal/external customer concerns and requests.
- Maintaining confidentiality for customers’ bookings and personal information.
- Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
- Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.
Why You’ll Love Working Here
- Join a stable, growing aviation company.
- Fast-paced, team-oriented work environment.
- Opportunity to work both above-wing and below-wing operations.
- Career growth and advancement opportunities.
Benefits (Full-Time Employees)
- Medical, dental, and vision insurance.
- Supplemental coverage options.
- Company HSA contributions.
- Competitive PTO plan.
- 401(k).
- myIDTravel flight perks.