Lead Guest Services Agent
Western States Lodging Management and Development · Meridian, ID · 3 mo ago
On-siteCustomer ServiceFull-time
About the role
Lead in providing exceptional guest services, managing reservations, and ensuring customer satisfaction.
Responsibilities
- Manage guest reservations and ensure accurate booking information.
- Handle inquiries and complaints from guests efficiently.
- Ensure all guest needs are met, including food and beverage requests.
- Participate in team meetings to discuss service trends and improvements.
Requirements
- At least 1 year of experience in hospitality or related field.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and evenings.
- Proficient in using hotel management systems.
Qualifications
- High school diploma or equivalent.
- Valid driver’s license and reliable transportation.
Skills
- Customer service orientation.
- Problem-solving abilities.
- Attention to detail.
Benefits
- Comprehensive health insurance coverage.
- Flexible work schedule.
- Professional development opportunities.
Pay
$20-$25 per hour based on experience.
Schedule
Variable schedule, including evenings and weekends.
Note: The above details are subject to change and may vary based on company policy.