Guest Service Agent Lead
Hilton Garden Inn Hershey · Hummelstown, PA · 1 mo ago
Customer Service$17/hrFull-time
About the role
The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.Responsibilities
- Lead, coach, and support front desk team members to ensure a seamless and efficient operation
- Deliver exceptional guest service
- Act as the first point of contact for guest concerns and resolve issues professionally
- Maintain all front desk functions with accuracy and excellence
- Train and mentor new team members
- Maintain high standards
- Adapt quickly to changing needs
- Take ownership of responsibilities and outcomes
- Collaborate with other departments for seamless guest experience
- Aid with scheduling, shift coverage, and operations
- Support auditing, cash handling, and compliance
Requirements
- Previous hotel front desk experience required; supervisory experience preferred
- Strong communication and interpersonal skills
- Leadership and team development ability
- Experience with property management systems preferred
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
Qualifications
- High school diploma or equivalent
- Valid driver’s license
- Passing background check
Skills
- Customer service skills
- Team leadership
- Property management systems
- Time management
- Problem-solving
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Education/Professional Development
- Referral Bonus Program