Guest Service Lead
The Fresh Market’s mission is to make everyday eating extraordinary for our guests through a warm, welcoming, and memorable experience with exceptional, personal service. We value teamwork, celebrate shared success, and seek a leader who brings positive energy, strong character, and a commitment to excellence.
Benefits
- Team Member discount up to 40%
- Early Earn Wage Access (access up to 50%—max $500—of earned wages on-demand per pay period)
- 401K contribution and company match
- Financial Wellness Program
- Personal time off and additional time off purchase plans
- Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
- Discounts on pet insurance, daycare, event tickets, and more
About the Role
As a Guest Service Department Lead, you’ll support the Guest Service Department Manager in making everyday eating extraordinary. You’ll assist in leading your team with care and purpose, ensuring every guest feels welcome and every department looks its best. You’ll work alongside your team and manager, teaching and coaching them to grow while celebrating their successes. This role requires keeping operations running smoothly, solving problems quickly, and stepping in as acting manager when needed. You’ll report to the Guest Service Department Manager and embody a culture of leadership, hospitality, excellence, and teamwork.
Responsibilities
- Help monitor labor schedules to meet productivity and budget goals
- Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe
- Act as a resource for team members and provide guidance in the manager’s absence
- Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences
- Help implement merchandising strategies and promotional plans to maximize sales and profitability
- Assist in analyzing department financial and performance metrics
- Collaborate with fellow department leaders to drive overall store success
- Assist in resolving guest concerns promptly and effectively
Requirements
- 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Proven ability to deliver an exceptional guest experience while achieving performance goals
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
- Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
- Must be 21 years of age or older
Preferred Qualifications
- Associate’s degree in business, retail management, or related field; or equivalent experience
- Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail
- Knowledge of inventory management systems and financial reporting
- Bilingual skills a plus
Physical and Work Conditions
- Repetitive hand/arm movements, grasping, bending, reaching
- Ability to lift, push, or pull up to 50 pounds by oneself
- Exposure to extreme temperatures
- Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment
- Required to spend long periods on your feet and stand or walk without a break (for up to 4 hours or as required by law)
- Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment
Schedule
This position requires a flexible schedule, including weekends, days, evenings, and holidays.