Lead Rental Technician - Greenville, SC

About the role

The Lead Rental Technician (LRT) is a skilled technician responsible for performing a full range of equipment repairs on light construction equipment in various Home Depot stores or customer job sites. This position reports directly to the regional field operations manager.

Key Responsibilities

• Communicate clearly with teammates including store associates, technicians, and customers in both verbal and written communications.
• Provide expert knowledge to all Rental associates in the proper operation of the equipment and standard operating procedures.
• Support rental centers by explaining the large equipment program and addressing any store-specific issues.
• Provide support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery.
• Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations.
• Deploy new equipment to store locations, including performing Pre-Delivery Inspections (PDIs), delivering to the store, and training store associates on the safe operation of the equipment.
• Train Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures.
• Maintain a fleet of rental equipment, diagnosing, maintaining, and repairing all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
• Review the Down Equipment Report and communicate with the leader to prioritize repairs and service calls.
• Obtain parts needed for repairs, while maintaining timely and accurate parts inventory.
• Utilize company technology platform to document all work performed on equipment, including labor and parts.
• Perform tasks at store locations, company shop locations, and job sites.
• Absorb and recognize issues that may delay progress to reduce bottlenecks.

Qualifications

• Must be twenty-one years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems.
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience and ability to provide superior customer service.
• Working knowledge of handheld technology (smartphone, laptop, tablet).
• Ability to operate in extreme outdoor working conditions.
• Valid driver's license in state applying.

Benefits

This position offers competitive pay and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is Monday-Friday 7:30AM-4:00PM with 1x a month Saturday rotation to include 8:30am-5pm shift week.

Company Overview

Home Depot is the world’s largest home improvement specialty retailer, operating more than 2,200 retail stores across North America. Associates are focused on helping customers build and improve their homes, businesses, and ultimately their lives.

Team

Temco Logistics specializes in last-mile delivery, delivering and installing major appliances to help improve customers' homes. As a Home Depot company, we share a commitment to excellent service and building strong relationships.

Direct Manager/Direct Reports

• This Position typically reports to Regional Field Operations Manager.
• This Position has 0 Direct Reports.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Competencies

• Action Oriented
• Decision Quality
• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Resourcefulness