Lead Renewal Operations (Scaled)

For our client, a leader in the Consumer Technology space, we are seeking a Lead Renewal Operations professional to join their team. This role focuses on operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Manage the daily operations of distributor and partner renewal portfolios
• Ensure timely progression of renewal opportunities through established workflows
• Monitor risk factors like stalled renewals and impending expirations
• Design and improve scalable workflows for high-volume renewal processes
• Engage with partners and distributors to resolve renewal-related issues
• Maintain and enhance renewal data quality in Salesforce and related systems
• Identify and escalate renewal risks to relevant stakeholders

Requirements

• Bachelor's degree required
• 6+ years in Renewal Operations or related B2B SaaS role
• Strong experience with Salesforce for reporting and data management
• Proven track record in improving operational processes and workflows
• Analytical skills to identify trends and recommend solutions

Pay

$106,000 – $185,000 annually

Benefits

• Comprehensive employee benefits package
• 401(k) match
• Restricted Stock Units granted at hire
• Discretionary annual bonus opportunity