Lead Quality & Training Specialist

About the role

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact.

Responsibilities

In the position of Lead Quality & Training Specialist, you will provide support in achieving and maintaining the required operational quality levels, as well as assisting with audits and certifications. Together with your team, you ensure that customer requirements and KPIs are in place and strive to improve the quality scores.

• Ensure the development, launch, and maintenance of Arvato’s Corrective Action System to meet or surpass requirements of the ISO9001 (Or 13485) international standard and associated customer-specific requirements (CSRs)
• Review of Documented Processes (key procedures) per ISO9001 (Or 13485) and CSRs against corrective action plans as planned through RCCA documentation to ensure safe, timely, and effective implementation
• Assist in the development/enforcement of the quality systems within all departments (at all levels) by ensuring the effectiveness of corrective actions through follow-up and routine audits
• Lead cross-functional meetings & facilitate teams as needed in the preparation and execution of effective Root Cause/Corrective Action activities
• Provide detailed problem-solving expertise to Operations and Quality in Root Cause investigations
• Responsible for coordinating and chairing cross-functional RCCA Report meetings
• Maintain Corrective Action tracking system/database and ensure prompt communication with all parties involved
• Assist in the preparation of the surveillance of 3rd party quality systems audits to maintain certifications
• Lead audits where appropriate and follow up with open issues as required
• Present relevant open issues to the responsible parties and ensure prompt follow-up closure
• Provide training to Arvato personnel on Corrective Action procedures
• Provide valuable analysis and actionable input to Management Review regarding the effectiveness/efficiency of Arvato’s Corrective Action System
• Actively participate in presentations to management and the customer as required
• Be a member of cross-functional teams to focus on problem-solving and continuous improvement, and complete action plans as delegated by the team
• Assist in the development of Turtle Diagrams, Management System requirements, and potential changes to regulatory standards (i.e., ISO9001, ISO14001, ISO13485, OSHA, etc.)

Qualifications

• Bachelor’s degree or equivalent work experience in relevant field
• 5 Years' experience in Quality Management or a leadership role
• Working knowledge of core quality system principles, including PPAP, SPC, APQP, and Root Cause/ Corrective Action methods
• Demonstrated expertise in problem-solving methods and activities, including RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3, and ability to coach in same
• Six Sigma/Lean experience preferred
• Knowledge of MS Office
• Experience with ERP Systems (I.E. SAP)
• Experience with quality management systems
• Proficiency in quality management and audit tools (Master Control)

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities