Lead Qualification Specialists

About the role

The Lead Qualification Specialist owns Domino North America’s inbound demand. This is an entry-level role responsible for receiving, qualifying, and routing every inbound lead quickly and accurately, ensuring nothing is dropped and that sales receives warm, qualified handoffs. The role is the first line on inbound demand – solutions inbox, web forms, live chat, and trade-show capture – and uses marketing’s lead scoring to decide what advances. It is a genuine development bench: strong performers grow toward outbound development and sales roles.

Main Responsibilities/Essential Functions

• Receive and triage all inbound leads (solutions inbox, web form fill-ins, live chat on the Domino NA website, inbound phone/email) promptly.
• Qualify inbound leads using marketing’s lead-scoring criteria; reach out to further qualify where needed before passing to sales.
• Route qualified leads to the correct Account Manager or National Account Manager with a clean, warm handoff and complete intake data.
• Maintain data quality and hygiene at the point of intake (accurate, complete, de-duplicated records).
• Support trade-show and event lead capture and follow-up.
• Escalate inbound leads that need outbound development (e.g. a high-value account a campaign re-engaged) to the Marketing Manager, who may route them to the Lead Generation Specialist.
• Travel to support tradeshows, training and departmental objectives (~10%)

Supervisory Responsibilities

None

What You Need

• High school diploma with some college course work, preferred
• Proven successful sales/telemarketing experience
• Some working experience in a B2B environment; experience in coding/marking/labelling equipment is a significant advantage

Skills & Knowledge

• Fast, organized, and accurate, able to handle inbound volume without dropping anything
• Clear communicator, comfortable making qualifying outreach by phone and email
• Detail-oriented with good data discipline in a CRM
• Eager to learn the business and grow toward outbound development / inside sales
• Salesforce familiarity (or fast ramp); process can be learned from existing documentation

Physical Demands

Sedentary work. Sedentary work involves exserting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.

Health & Safety Concerns

General Office Environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between. Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission.

The Domino Difference

Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference”.

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.