Lead Program Manager

Overview

The Lead Program Manager at NiCE plays a critical role in delivering CXone infrastructure and key initiatives. They collaborate with Product Management to translate market requirements into actionable work items and ensure the successful execution of product visions. This position requires strong leadership skills, cross-functional collaboration, and the ability to manage complex projects.

Responsibilities

• Collaborate with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.
• Execute the product vision through the project lifecycle to ensure program goals are met.
• Interface with teams across the enterprise to drive, plan, and implement assigned program objectives.
• Be the primary conduit for project status, direction, and escalations with Executive Management and sponsoring individuals.
• Drive and lead the teams on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.
• Coordinate release schedules, communicate, and drive releases onto each environment.
• Coordinate with Product Management for product launches and technical documentation.
• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensure that specifications and projects are in line with the company’s Compliance efforts.
• Ensure that development is according to the company’s development standards and that products produce accurate reporting.
• Ensure expenditures are purchased, accounted for, and reported according to the Company’s Purchasing, Travel, and Corporate Credit Card policies.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience desired.
• Technical or industry certifications are preferred in addition to the desired education/experience.
• 5+ years of Program, Project, or Product Management experience using formal techniques and principles.
• 1+ years of demonstrated success defining and launching products.
• 2+ years of demonstrated experience writing software specifications.
• 2+ years of project leadership in a cross-functional environment.

Qualifications

• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations.
• Experience working with and influencing cross-functional teams without formal authority.
• Working knowledge of and significant experience working in various project methodologies within a single program.
• Versatility with various management tools, including but not limited to: ServiceNow, Jira, Confluence, MSProject, Salesforce, and others.
• Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields.

Skills

• Experience with systems and network infrastructure architecture design and implementation.
• Leadership of other Project Managers, Analysts, and project contributors.
• Previous working experience in a key software development lifecycle role.
• Understanding of standard engineering processes and software development methodologies.
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master.
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing.

Benefits

• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Hybrid model: 2 days working from the office and 3 days of remote work, each week.

Company Culture

NiCE is an equal opportunity employer committed to diversity and inclusion. We strive to create a welcoming and supportive environment for all employees.