Lead Product Manager, Health Plan Member Experience

Job Summary

The Lead PM, Health Plan Member Experience, owns the product roadmap for Kyruus’s health plan member-facing products: provider and facility search, guided care navigation, cost and benefit transparency, and rewards. You are responsible for the ongoing evolution of these products: deepening their value for members, sharpening their impact for health plans, and holding the team to a consumer-grade standard of quality. This is a senior, externally-facing role. You will work closely with health plan stakeholders at senior levels to conduct discovery on roadmap initiatives: understanding their priorities, validating direction, and gathering the input needed to make good product decisions.

Essential Functions

• Own the product roadmap across provider search, care navigation, cost transparency, and rewards.
• Prioritize clearly, communicate trade-offs well, and tie investment decisions to measurable outcomes for members and health plans.
• Lead discovery with health plan customers: conduct structured discovery sessions with health plan stakeholders at senior levels to understand needs, validate roadmap direction, and gather requirements for upcoming initiatives.
• Navigate regulated complexity: design experiences that are fully compliant with applicable state and federal requirements while remaining intuitive and useful. Make clear trade-off decisions when compliance, customer configuration needs, and member experience pull in different directions.
• Drive cross-functional delivery: align engineering, design, data, and adjacent product managers around a well-understood roadmap. Keep commitments and communicate proactively when they are at risk.
• Enable the commercial team: partner with Sales, Pre-sales, and Customer Success to ensure the team can accurately represent the product’s value and direction to health plan buyers.

Minimum Requirements

• Experience: 5-8 years of product management experience, with meaningful time building member- or consumer-facing digital products at a B2B or B2B2C healthcare company.
• Solid understanding of the health plan market: how plans buy, what health plan leaders care about operationally, and how members interact with their benefits.
• Demonstrated ability to balance consumer experience ambition with the realities of regulated, enterprise healthcare environments.
• Experience conducting structured discovery with senior health plan stakeholders: translating their input into well-defined product requirements and decisions.
• Comfort presenting and communicating with health plan leaders at senior levels: clear, credible, and able to discuss requirements and trade-offs without needing to own the strategic conversation.
• Strong communication skills across audiences: from engineering teams to internal executives to health plan operators.
• Ability to lead by influence across engineering, design, data, sales, and customer success without direct authority.
• Comfort managing a large, multi-customer backlog with competing priorities across an established installed base.