Product Manager - Health Plan Capabilities

Job Summary

This job supports the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, including the overall financial viability of product offering.

ESSENTIAL RESPONSILITIES

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product through the creation of product guardrails and governance.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role; own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog; other duties as assigned.

EDUCATION

Required: Bachelor's Degree in Business Administration or related field
Preferred: None

EXPERIENCE

• Required: 5 years product experience
  To Include: 3 years with the Agile process, 1 year working with design thinking
• PREFERRED: Contact Center Expertise
  Familiarity with modern Contact Center as a Service (CCaaS) platforms, specifically Genesys.
  Operational Background: Prior experience or exposure to contact center operations and Workforce Management (WFM).
• Key Competencies
  Strategic Influence: Ability to gain alignment from senior stakeholders and drive a unified product vision.
  Financial Oversight: Capability to manage the financial viability of a product through data-driven business cases.
  Problem Solving: Focus on "friction-hunting" using technology to simplify complex customer and agent interactions.
  Roadmap Accountability: Comfort taking ownership of long-term planning and the successful delivery of product milestones.

SKILLS

• Strong communication skills
• Adaptability
• Analytical and logical reasoning/thinking
• Strong analytical skills
• Time management skills
• Technical expertise
• Knowledge of relevant healthcare products
• Eye for visual design

KEY COMPETENCIES

• Strategic Influence
• Financial Oversight
• Problem Solving
• Roadmap Accountability