Lead Product Experience Strategist

Help our client build the right products before they build them. Develop technology that supports complex operational environments across healthcare and workplace services. We're looking for someone who thrives in ambiguity, enjoys understanding how work really happens, and can turn operational complexity into confident product decisions. Success is measured by the quality of decisions influenced before engineering begins—not by research reports or design deliverables.

About the role

Establish and scale Product Discovery as a core capability. Working alongside Product, Engineering, and Operations, determine what evidence is required, how to obtain it efficiently, and when the organization has enough confidence to invest. Influence product strategy, shape AI-enabled experiences, and help create a repeatable discovery operating model.

• Hybrid role based in Charlotte, NC with an expectation of 3 days per week in office
• Regular travel to customer sites for operational discovery
• Cross-functional partnership with Product, Engineering, and Operations
• Daily use of AI to accelerate planning, synthesis, and communication

Responsibilities

• Design evidence strategies
  • Translate ambiguous business questions into structured discovery plans
  • Identify what is known, assumed, and unknown
  • Select the lowest-cost activities that reduce uncertainty
  • Determine when there is sufficient confidence to invest
• Lead operational discovery
  • Plan and facilitate workflow observations, customer interviews, stakeholder workshops, co-creation sessions, prototype validation, and competitive assessments
  • Adapt the approach to the decision rather than following a prescribed methodology
• Shape product direction
  • Identify opportunities that create meaningful operational advantage
  • Quantify business impact
  • Surface reusable capabilities across products and sectors
  • Recommend whether initiatives should proceed, pivot, pause, or stop
• Influence the portfolio
  • Partner early with Product, Engineering, and leadership
  • Turn complex evidence into concise recommendations that improve roadmap, platform, and investment decisions

What Success Looks Like

• Better product decisions before development begins
• Less wasted engineering investment
• Faster movement from opportunity to validated direction
• Discovery becomes a repeatable organizational capability
• Product teams increasingly make evidence-based decisions independently
• Cross-sector opportunities are identified earlier and with greater confidence

Requirements

An evidence-driven product strategist who combines operational curiosity, systems thinking, and strong facilitation skills. Comfortable navigating ambiguity, influencing without authority, and balancing strategic thinking with pragmatic execution.

• 7-10+ years in Product Strategy, Service Design, Product Discovery, Experience Strategy, or similar roles in complex enterprise environments
• Demonstrated experience influencing product direction before development
• Experience designing discovery strategies—not only executing research
• Strong executive communication and workshop facilitation skills
• Experience using AI to accelerate discovery, synthesis, or strategic work is highly desirable

Qualifications

What great candidates can demonstrate:

• Changed or stopped a product investment before development
• Designed a discovery strategy that materially reduced uncertainty
• Identified an operational opportunity others overlooked
• Quantified business outcomes such as time saved, cost avoided, quality improvements, or risk reduction
• Influenced senior leaders through evidence rather than opinion

Pay

$65-74 per hour (W2)

Schedule

• 1-year contract with potential for full-time employment
• Hybrid schedule: 3 days per week in office (Charlotte, NC)

Work requirements: US Citizen or Green Card holders only.