Lead Experience Strategist
Insulet Corporation · Acton, MA · 1 mo ago
$157k–$235k/yrFull-time
We need to output HTML fragment with sections only where there is real content. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Keep substantive info.
We need to parse the posting.
Job Summary: "Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA) Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod. Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care."
That's the job summary / about the role. So we can have an
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Keep substantive info.
We need to parse the posting.
Job Summary: "Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA) Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod. Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care."
That's the job summary / about the role. So we can have an About the role
with paragraphs.
Responsibilities: list bullet points under "Responsibilities". The posting has a "Responsibilities" heading then bullet points (some with subheadings). We need to capture all responsibilities as list items. The bullet points include:
- Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
- Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
- Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
- Collaboration & Alignment
- Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
- Influence Leadership: Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
- Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
- Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
- Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
- Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.
We need to flatten into - items. Could keep sub-bullets as separate li items.
Skills: list bullet points under "Skills". The posting shows:
- 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
- Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
- Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
- Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
- Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.
Minimum Qualifications: includes Education, Experience, Portfolio, Agency Experience, Domain Knowledge, Travel, Location.
We need to decide which sections to output: About the role, Responsibilities, Skills, Minimum Qualifications (maybe as Requirements/Qualifications). The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
"Minimum Qualifications" could be under Requirements or Qualifications. Since they have both Education, Experience etc. We could put under Requirements (or Qualifications). Probably combine into a single section "Requirements" (or "Qualifications"). The instruction says use those headings if content exists. We have content for Requirements (education, experience, portfolio, agency experience, domain knowledge, travel, location). We'll output
Requirements
with a - for each bullet.
Skills: we have Skills section.
Benefits: The posting mentions "Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs". So we have Pay (salary range) and Benefits (list). Also maybe Schedule? Not mentioned besides hybrid location and travel requirement. There's no explicit schedule (full-time, etc). So we should not create Schedule section unless stated. So we will have Pay and Benefits sections.
Pay: we need to include the salary range. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits. So we will have
Pay
with a containing the salary range and note about incentive compensation. Benefits:
Benefits
with - items.
We must not include application instructions, EEO, legal, etc. Also remove duplicated lines. Also remove "Additional Information" heading? We'll incorporate relevant info.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "Hybrid-Acton, MA or San Diego, CA", "Ability to travel within the US at least once per quarter", "Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA." Also "Travel: Ability to travel within the US at least once per quarter." We'll include those in Requirements.
Also "Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected)." Keep that.
"Agency Experience: Prior agency background is highly preferred."
"Domain Knowledge: Familiarity with diabetes care or management is a plus."
Also "Education: Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design."
"Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications."
We'll put each as
- .
Now, we need to avoid repeating job title as heading. So no
Lead Experience Strategist
. Good.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
About the role
...
Responsibilities
- Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
- Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
- Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
- Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
- Influence Leadership: Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
- Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
- Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
- Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
- Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.
Skills
- 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
- Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
- Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
- Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
- Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.
Requirements
- Education: Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
- Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
- Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
- Agency Experience: Prior agency background is highly preferred.
- Domain Knowledge: Familiarity with diabetes care or management is a plus.
- Travel: Ability to travel within the US at least once per quarter.
- Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.
Pay
For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00. This position may also be eligible for incentive compensation.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs
We should not include Schedule section.
Check for any duplicated lines: we have not included boilerplate.
Check for any mention of "Hybrid-Acton, MA or San Diego, CA" in About the role? We didn't include that explicitly. The job summary includes location in title but we omitted. Should we include location in About the role? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The location is substantive. The job summary line: "Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA)". We omitted that detail. We could incorporate location into About the role paragraph. Let's add a sentence: "This is a hybrid role based either in Acton, MA or San Diego, CA." Also mention travel requirement maybe in Requirements already.
Thus modify About the role paragraph to include hybrid location.
Let's rewrite About the role paragraph:
"Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod
Requirements
with a- for each bullet.
Skills: we have Skills section.
Benefits: The posting mentions "Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs". So we have Pay (salary range) and Benefits (list). Also maybe Schedule? Not mentioned besides hybrid location and travel requirement. There's no explicit schedule (full-time, etc). So we should not create Schedule section unless stated. So we will have Pay and Benefits sections.
Pay: we need to include the salary range. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits. So we will have
Pay
with acontaining the salary range and note about incentive compensation. Benefits:
Benefits
with- items. We must not include application instructions, EEO, legal, etc. Also remove duplicated lines. Also remove "Additional Information" heading? We'll incorporate relevant info. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "Hybrid-Acton, MA or San Diego, CA", "Ability to travel within the US at least once per quarter", "Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA." Also "Travel: Ability to travel within the US at least once per quarter." We'll include those in Requirements. Also "Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected)." Keep that. "Agency Experience: Prior agency background is highly preferred." "Domain Knowledge: Familiarity with diabetes care or management is a plus." Also "Education: Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design." "Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications." We'll put each as
- .
Now, we need to avoid repeating job title as heading. So no
Lead Experience Strategist
. Good. We need to output only HTML fragment, no /, no markdown fences. Let's craft. Structure:About the role
...
Responsibilities
- Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
- Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
- Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
- Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
- Influence Leadership: Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
- Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
- Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
- Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
- Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.
Skills
- 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
- Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
- Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
- Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
- Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.
Requirements
- Education: Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
- Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
- Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
- Agency Experience: Prior agency background is highly preferred.
- Domain Knowledge: Familiarity with diabetes care or management is a plus.
- Travel: Ability to travel within the US at least once per quarter.
- Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.
Pay
For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00. This position may also be eligible for incentive compensation.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs