Lead Product Experience Strategist

About the role

Zensar is seeking a Lead Product Experience Strategist to join our team in Charlotte, North Carolina. This role is open to full-time candidates and offers excellent benefits and professional growth opportunities.

Responsibilities

• Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
• Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation
• Influence decisions on what to build, modify, defer, or stop prior to development
• Define future-state workflows and experience direction to improve efficiency and scalability
• Partner early with Product and Engineering teams to challenge assumptions using data and evidence
• Support build vs. buy decisions based on workflow insights and business impact

Requirements

• 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
• Strong operational workflow thinking (beyond UI or feature-level design)
• Proven ability to influence product decisions upstream
• Demonstrated experience quantifying business impact and communicating outcomes clearly
• Ability to influence stakeholders without formal authority
• Experience in healthcare or other complex/regulated environments is preferred

Why This Role is Unique

This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins.

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified