Lead Phlebotomist

Responsibilities

• Reads, understands, and complies with organizational and departmental policies, procedures, and protocols.
• Collections specimens in a timely manner and according to established procedures.
• Follows positive patient ID policy to accurately collect and label specimens.
• Communicates appropriately with clients, patients, and coworkers.
• Remains polite and courteous at all times.
• Communicates all unresolved problems immediately to the supervisor.
• Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed.
• Participates in teams and special projects.
• Performs other duties as assigned.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc.
• Delegates phlebotomy priorities and other non-urgent tasks to staff as needed.
• Keeps work area clean and neat. This includes waste disposal, stocking of supplies, and management of lab coat cleaning.
• This includes interacting with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner.
• Trains, mentors, and orients new employees as assigned.
• Completes all required documentation and statistical logs as required.
• Processes and/or packages specimens according to testing specifications.
• Investigates problems and documents occurrences appropriately in a timely manner.
• Affords assistance and works with staff to ensure compliance with dress codes, policies and safety regulations.
• Immediately reports any violations to the supervisor.

Requirements

• High School diploma or equivalent.
• Certification from an accredited Phlebotomy or Medical Assistant program is preferred.
• Minimum 2 years' experience.
• Mandatory medical terminology knowledge and laboratory information system experience.
• Must have the ability to establish work priorities and handle several procedures simultaneously.
• Must interact with other departments.

Qualifications

• Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran