LEAD PATIENT SERVICES REP
About the role
Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multitask and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.
Responsibilities
- Lead others in providing prompt and accurate patient registrations while delivering good customer service.
- Must be able to multitask and work in a team environment.
- This individual serves as a lead and the front-line contact person for all incoming patients.
- The incumbent will greet, register, schedule and provide general information to patients and/or their families.
- Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance.
- At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.
Requirements
- 3 years experience in a medical environment required.
- IDX experience, some knowledge of medical insurances preferred.
- Leadership experience preferred.
- Computer literate, excellent communication and customer service skills.
Qualifications
- High School Diploma or Equivalent required.
Skills
- None specified.
Benefits
A comprehensive benefits program, including health, dental, vision, life, disability, and retirement. Attractive working conditions and opportunities for career growth through professional development.
Pay
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Schedule
N/A
About the Area
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
Cooper in the Community
We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations.
Benefits
We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
Awards and Designations
Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety.
Military and Veterans
Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
Education
At Cooper, we believe in achieving your academic and professional goals. We are one of the nation’s top choices for medical, nursing, and allied health professionals.
Nursing
Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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