Lead Patient Service Rep
AdventHealth · Parker, CO · 1 wk ago
Healthcare$19.58–$31.32/hrFull-time
Schedules and Confirmations
Schedules and confirms patients' appointments, revising as needed.
Record Keeping
Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents.
Staff Management
- Oversees patient service representatives in accordance with institutional policies and procedures.
- Aids in staff development by setting performance goals and objectives.
- Conducts performance reviews and establishes quality service standards.
- Manages office expenses effectively.
- Prepares work schedules to ensure adequate staffing for patient volume.
- Identifies and resolves office operational problems.
Hiring and Training
- Partners with management and human resources for recruiting, hiring, orienting, and training new staff members.
Quality Assurance
- Ensures compliance with medical regulations and office standards for quality patient care and customer service.
- Oversees work environment, equipment, and supplies to assure quality patient and customer service.
Customer Service
- Greets patients and caregivers, providing assistance in a manner that reflects high-quality service.
Knowledge and Skills
- Organizational skills
- Verbal and interpersonal communication skills
- Customer relations skills
- Grammar and spelling proficiency
- Ability to read and comprehend written instructions
- Ability to follow verbal instructions
- Keyboarding skills (manual)
- Computer skills (visual)
- Knowledge of medical terminology and medical insurance payers
- Attention to detail
- Knowledge of computer software such as Microsoft Word, E-mail, Excel, etc.
Education and Experience
- High School Grad or Equivalent
- 2+ years of experience working in a healthcare setting
- Previous work history demonstrating basic office and computer skills, filing, telephone answering, reception, and basic administrative tasks
- Experience in an outpatient clinic or physician office preferred
Physical Requirements
View physical requirements
Pay Range
$19.58 - $31.32