Lead Patient Service Representative - Bilingual Spanish

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team.
• Coordinate work schedules and oversee front office operations.
• Assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors.
• Register patients, obtain insurance and patient information.
• Collect signatures and ensure accuracy and completion of necessary documentation.
• Verify/ update changes in patient/physician/insurance to ensure proper billing.
• Collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process and answer questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with back-office staff.
• Participate in meetings.
• Aid in the implementation and administration of procedures and best practices.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respond to the needs of others by exhibiting and maintaining professional behavior.
• Establish, nurture, and maintain cooperative working relationships.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• A high school diploma.
• Excellent communication and interpersonal skills.
• Computer skills.
• Problem-solving skills.
• The ability to build and maintain a strong team environment.
• A dynamic and knowledgeable leadership attribute.