Patient Service Representative - Bilingual Spanish

About the role

The Bedford‑Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) serving the primary health care needs of families in North and Central Brooklyn. Its mission is to provide professional, courteous, and highest‑quality health care with dignity to all, especially the underserved, regardless of ability to pay. The Patient Service Representative (PSR) will obtain and verify patient demographic and insurance information to ensure accurate and timely reimbursement, confirm patient eligibility for all insurances, and screen uninsured patients for eligibility into the Sliding Fee Program. Bilingual fluency in English and Spanish is required.

Responsibilities

• Greets and assists patients courteously.
• Initiates the registration process and maintains/confirms patient demographic information in the automated patient management system.
• Verifies and updates required insurance information at each visit.
• Ensures accurate and current information is copied and scanned.
• Collects payments and co‑payments in accordance with the sliding fee scale.
• Schedules initial and follow‑up appointments for all services and maintains an accurate record.
• Performs general clerical duties, including answering phones, updating patients on wait time, and assisting in maintaining patient flow.
• Answers a switchboard of 200–300 calls per day, extracting information to determine call placement as required.

Requirements

• High school diploma or GED; two (2) years relevant work experience preferred.
• Bilingual fluency in English and Spanish.
• Ability to work a 35‑hour workweek with a flexible schedule, including rotating weekends and up to 7 pm.
• Cooperates effectively with management.
• Maintains confidentiality in accordance with BSFHC policy and HIPAA regulations.
• Excellent interpersonal skills; professional, courteous, and respectful attitude toward patients, team members, families, and others.
• Displays courtesy, tact, and patience with team members and the extended community.
• Ensures all patients and visitors receive personalized, prompt attention with dignity and respect.
• Provides discharge instructions to patients as directed by providers.

Schedule

35‑hour workweek with flexible scheduling; must be available to work rotating weekends and up to 7 pm.

Pay

Hourly rate: $18–$19 depending on experience.

Benefits

• Generous paid vacation and sick days.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Long‑term disability coverage.
• Transportation plan.
• Holiday pay.