Lead Patient Care Coordinator (Front Desk, Lead)

About the role

The Lead Patient Care Coordinator role at Upperline Health blends hands-on patient care with operational leadership to ensure exceptional clinic performance and patient experience.

Responsibilities

• Perform Patient Care Coordinator and Medical Assistant duties as needed
• Lead daily clinic operations, staffing coordination, and workflow management
• Serve as subject matter expert for Upperline Plus enrollment and workflows
• Recruit, onboard, train, and support non-provider clinic staff
• Lead clinic huddles and promote strong communication and accountability
• Monitor and drive performance metrics and patient experience outcomes
• Ensure compliance with clinical and operational standards
• Support regional initiatives and provide coverage at nearby clinics as needed

Requirements

• Prior experience as a Medical Assistant or Patient Care Coordinator required
• Leadership or supervisory experience strongly preferred
• Experience in a podiatry or orthopedic clinic setting preferred
• Strong knowledge of medical terminology and clinic workflows
• Experience with EMR systems; AthenaHealth preferred
• Excellent communication, leadership, and interpersonal skills
• Reliable transportation required

Qualifications

• Competitive compensation
• Comprehensive benefit options including medical, dental, vision, 401(k), and paid time off
• Work-life balance with regular weekday clinic hours
• Supportive, interdisciplinary team environment
• Mission-driven organization with long-term stability and growth opportunities

Benefits

• Sign-on Bonus: $1000
• Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

Pay

Compensation is competitive and commensurate with similar leadership roles in the region, based on experience and qualifications.

Schedule

Full-time position with regular weekday clinic hours.