Patient Care Coordinator / Front Desk

Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado. We are actively hiring a Patient Care Coordinator / Front Desk Coordinator to support our Century City, CA site. LOCATION: Onsite, Century City, CA FLSA: Non-Exempt HOURS: Monday to Friday, Day Shift, 40 hours per week COMPENSATION: $25.00-$33.00 per hour (depending on experience) Responsibilities Support site leadership and members of the research team by working on various projects as requested and assignedManage front desk operations, including greeting, check-in, and coordination of patients, study participants, and visitorsAnswer phones and manage clinic appointment scheduling, including routing calls and handling high-volume communication with patients, staff, and vendorsCoordinate, schedule, and follow up on patient appointments while monitoring provider schedules and clinic calendarsPrepare, maintain, and verify patient charts, registration, and documentation for accuracy and completenessGuide patients through intake processes, ensuring all required documentation is collected and completeServe as a liaison between patients, physicians, study coordinators, and internal teams to ensure seamless communicationAssist with clinic flow to support timely patient throughput and resolve scheduling or operational issuesPerform documentation and data entry within EMR and internal systemsEnsure exam rooms are ready, stocked, and organized throughout the dayRequest and manage medical records and related documentationCommunicate effectively with internal teams, imaging centers, billing, administration, and external partnersSupport monitor visit logistics, including scheduling, check-ins, and room assignmentsOrder, track, and manage site supplies, snacks, and general inventorySort and distribute mail, manage faxes, and maintain organized clinical and regulatory filesManage invoices, receipts, and patient reimbursementsSchedule maintenance and assist with basic procurement needsAssist in event planning and coordinationPerform occasional local pickups or deliveries as neededEnsure compliance with HIPAA, GCP, IRB, and company policies and proceduresMaintain patient confidentiality and uphold professionalism in all interactionsAssist with training new staff as neededOther clerical and administrative duties as assigned Requirements Minimum education requirement of a High School Diploma or an Associate's Degree1–3+ years of administrative support experience, preferably in a medical or clinical settingMedical office administrative experience is preferredMedical assisting experience is a plusExperience in a high-volume, patient-facing healthcare environment strongly preferredAbility to manage high-volume calls, scheduling, and follow-up communicationsStrong attention to detail with the ability to maintain accurate records and documentationExcellent interpersonal, customer service, and communication skills (written and oral)Ability to collaborate with internal teams and external stakeholdersDemonstrates professionalism, integrity, and accountabilityStrong decision-making skills and ability to handle sensitive situations with discretionAbility to prioritize, multitask, and adapt in a fast-paced, changing environmentProficiency with Microsoft Office (Office365) and general computer systemsAbility to work both independently and as part of a teamMaintains confidentiality and aligns with company policies and core values Benefits Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 8 paid holidays and 2 floating holidays. Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.