Lead Parking Representative, Enforcement

Position Information UC Riverside's Transportation & Parking Services is recruiting for a Lead Parking Representative. The full salary range for the Lead Parking Representative is $26.88 - $37.66 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under direction, Lead Parking Representative assists in coordinating the daily field operations of the parking enforcement team, ensuring the accessibility and safety of campus parking facilities. This position acts as a subject matter expert in the use of the Automated License Plate Recognition (ALPR) system and other enforcement technologies. The incumbent provides leadership and guidance to Senior Parking Representatives and student employees, prepares daily assignments, and assists in training and performance feedback. In addition to lead duties, the position patrols campus, enforces parking regulations, assists the campus community, and supports special events and emergency operations. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Requirements Educational Requirements Experience Experience Requirements 3 years of related working experience, preferably in communicating with the public providing information and instruction in a lead or supervisory capacity. Requirement Required Experience Demonstrated experience using computer systems, handheld electronic devices, and software applications for data entry, retrieval, and reporting. Requirement Experience Proven work experience serving as a team leader or providing guidance to a diverse workgroup, including assigning work and setting priorities. Requirement Experience Previous experience with parking services or compliance in a university or similarly complex environment. Requirement Preferred Experience Advanced experience operating and troubleshooting automated systems such as License Plate Recognition (LPR). Requirement Minimum Requirements Technical Proficiency: Ability to competently operate and troubleshoot computers, in-vehicle ALPR systems, handheld electronic devices, and other automated tracking systems used in capturing and transmitting parking and citation data. Skill in basic troubleshooting of hardware and software issues.Analytical Skills: Ability to read, interpret and equitably enforce parking policies and regulations. Ability to draft accurate and descriptive daily logs , form, and reports which include such information as time, place, direction, vehicle description, permit status and the specific compliance process undertaken.Communication: Demonstrated verbal communication skills to sufficiently and effectively relate details pertaining to citations or vehicle tows in a court of law; or to communicate with customers using appropriate tone of voice, vocabulary, and clarity of expression. Ability to interact diplomatically with a diverse public. Ability to handle sensitive situations with tact and confidentiality. Ability to exercise sound judgement and remain calm during emergencies. Ability to interpret parking policies and enforce them equitably.Independent Work & Judgment: Ability to meet deadlines and deliver services on time as promised. Ability to work independently and set priorities; ability to work successfully as part of a team. Demonstrated initiative, flexibility, and organizational skills. Demonstrated time management skills; ability to use time correctly and professionally within University policy while keeping departmental goals and objectives in mind.Physical requirements: ability to walk and stand for various durations, up to a full 8 hour shift, walking over uneven surfaces, around moving and parked vehicles, and hilly terrain. Ability to bend, kneel, stoop, squat and sit; ability to lift and carry objects such as parking barricades, cones and immobilization devices weighing up to 40 pounds.Environmental requirements: ability to work outdoors for extended periods of time in extreme and inclement weather conditions ranging from high heat with humidity, to freezing, rainy, windy and/or dusty conditions. Ability to work in conditions with excessive noise due to campus community activities and events. Ability to safely work around moving vehicles, machinery and/or equipment.Leadership: Demonstrated skill in leading a diverse team, assigning work, providing training, and motivating employees. Preferred Qualifications Knowledge of UCR transportation systems. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor. For information about our generous employee benefits package, visit: Employee Benefits Overview Job Description Details Department Custom Scope Under direction, Lead Parking Representative assists in coordinating the daily field operations of the parking enforcement team, ensuring the accessibility and safety of campus parking facilities. This position acts as a subject matter expert in the use of the Automated License Plate Recognition (ALPR) system and other enforcement technologies. The incumbent provides leadership and guidance to Senior Parking Representatives and student employees, prepares daily assignments, and assists in training and performance feedback. In addition to lead duties, the position patrols campus, enforces parking regulations, assists the campus community, and supports special events and emergency operations.