Lead Outreach Case Manager

About the Role

The Lead Outreach Case Manager performs professional case management services as part of a multidisciplinary team, focusing on outreach and linkage for homeless consumers. This role involves assisting consumers and their support networks in understanding and developing solutions to problems related to homelessness. As Team Lead, the incumbent coordinates team activities, maintains documentation, and reports issues to the E6 Program Manager and Program Supervisor. The role includes providing technical guidance and supervision to enhance case management techniques for homeless clients, ensuring compliance with ethical and legal mandates for documentation and reporting.

Responsibilities

• Conduct immediate needs assessments with adult consumers to complete comprehensive treatment plans.
• Collaborate within a Multi-Disciplinary Team (MDT) with internal and external entities.
• Provide assistance to homeless clients in the field and establish client treatment plans aligned with clinical assessments from therapists, nurses, and substance use counselors.
• Assist consumers in resolving or coping with issues contributing to mental, emotional, medical, and/or substance-related problems.
• Document services in accordance with E6 program guidelines, including entering notes, treatment plans, and outcomes into HMIS.
• Provide case management services, including solutions for immediate needs, linkages to benefits, housing supports, mental/physical health programs, substance use programs, food/hygiene support, and employment/school resources.
• Work with homeless consumers, including adults with co-occurring substance abuse issues and mental/physical/developmental disabilities.
• Document effectively in accordance with established standards of care on a daily basis.
• Participate in required meetings, trainings, collaborations, and multi-disciplinary team meetings, including presenting or evaluating client progress.
• Coordinate program activities to meet contractual agreements, laws, regulations, and funding requirements.
• Attend regular supervision with the Program Manager and/or Program Supervisor.
• Conduct interventions and treatments in the field, including coordinating transportation and transporting staff/participants using the Agency van.
• Provide and maintain documentation of homeless status for intake workers and clients, and keep copies in client files.
• Provide HIV/AIDS information, education, and linkages to testing, housing, and services.
• Enter all outreach activity into the HMIS system and ensure accurate entry by all team members.
• Assist with collecting and inputting information for LAHSA-required reports (e.g., QPR, APR).
• Build rapport with community organizations serving homeless individuals, families, and low-income households.
• Inform, educate, and refer homeless individuals and families about HOPICS programs and available services.
• Work evenings, overtime, weekends, or holidays as needed.
• Maintain professional boundaries, adhere to SSG’s Code of Ethics and HOPICS’ Core Values, and represent the Agency professionally at meetings and community events.
• Maintain regular attendance and ensure client records/documentation comply with HIPAA, CFR42, and funding requirements.
• Perform other duties as assigned by the Program Manager, Program Supervisor, or Division Director.

Requirements

• Some credits from an accredited college or university, or at least two years of experience working with homeless individuals.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Experience working with homeless persons with co-occurring issues (mental health, disabilities, substance use).
• Ability to report (verbally/written) legal issues such as Tarasoff, child abuse, vulnerable adult abuse, danger to self/others, and grave disability.
• Professional experience working within a multidisciplinary team.
• Ability to coordinate submission of client documentation if unable to work.
• If in recovery, a minimum of three years of being drug and alcohol-free.
• Verification of employment eligibility and passing a background clearance.
• TB test (within 3 months prior to or 7 days after hire, renewed annually).
• CPR and First Aid Certification within 30 days of employment.
• Valid Driver’s License and auto insurance.
• Knowledge of evidence-based practices and ability to use them in the field.
• Working knowledge of Microsoft Word, Excel, and the Internet.
• Neat and professional appearance, attention to detail, and punctuality.

Working Conditions

• Work in various environments, including homeless encampments, across Service Planning Area 6.
• Extensive interaction with homeless individuals, including those with severe physical/mental disabilities, infectious diseases, and potential exposure to aggressive/hostile clients.
• Exposure to traumas that may trigger personal trauma.
• Collaboration with courts, Department of Children and Family Services, LAHSA, law enforcement, and other community agencies.
• Local automobile travel required, with potential exposure to weather conditions, noise, moving vehicles, high-crime areas, odors, fumes, and pollen.
• Work in noisy environments where adults may talk loudly and expressively.
• Ability to work effectively under pressure and in unpredictable situations with constant distractions and interruptions.

Physical Requirements

• Sitting, standing, typing, thinking, writing, walking, and driving for extended periods.
• Carrying items up to 25 lbs.
• Listening and speaking in various environments.

Mental Requirements

• Ability to process information, think critically, and conceptualize solutions in unpredictable or crisis situations.
• Effectively manage personal trauma that may be triggered by work conditions.

Pay

$27.81 - $29.00 per hour

Schedule

Full-time, 40 hours per week. Ability to work evenings, overtime, weekends, or holidays as needed.