Lead Operations (Retail) - Soho Home Melrose

Main Duties

• Operational Leadership & Studio Excellence
• Champion operational excellence across the studio, ensuring all processes reflect the standards of a luxury retail environment.
• Develop and refine systems that support efficiency, accuracy, and a seamless client and team experience.
• Act as the operational lead, bridging communication between the studio, the UK and warehouse partners.
• Oversee the shop floor, while maintaining a strong focus on Daily Sales Targets.
• Proactively identify opportunities to enhance workflows, improve inventory visibility, and elevate overall performance.
• Oversee all inventory across furniture, décor, and textiles, ensuring accuracy, availability, and proper allocation between display and selling stock.
• Lead and execute monthly stocktakes with a high level of precision, resolving discrepancies with urgency and accountability.
• Manage replenishment planning, aligning stock levels with sales trends and client demand.
• Ensure all inbound shipments are received, quality-checked, and seamlessly integrated into the stockroom and sales floor.
• Partner with the sales and visual teams to maintain impeccable presentation standards across all studio displays.
• Oversee ex-display lifecycle management, including tracking, seasonal transitions, and returns to warehouse.
• Maintain clear visibility of out-of-stock display items and drive timely resolution to protect the client experience.
• Own and maintain all operational reporting tools and documents, ensuring they are consistently accurate and actionable, including:
• Ex-display inventory and returns tracking
• Warehouse (LA/NJ) coordination for display pieces
• Backstock and sellable inventory management
• Studio display out-of-stock reporting
• Customer wishlist tracking to support sales follow-up
• Utilize reporting to inform decision-making and improve operational performance.
• Oversee the swatch program, ensuring timely ordering, organization, and delivery to clients and designers.
• Support the sales team with accurate inventory information and efficient stock access to enhance service levels.
• Implement systems that enable ease of access, clarity, and speed for the team.
• Uphold a standard of care and attention that reflects the quality of the Soho Home brand.
• Create monthly trainings to ensure the studio team understands the full scope of operations.
• Foster a culture of accountability, precision, and pride in execution.
• Serve as a role model in professionalism, organization, and cross-functional collaboration.
• Perform all other duties as assigned by Manager/Supervisor

Requirements

• Have a proven 3 years' experience in a similar role within a luxury retail store.
• Be able to deliver a high level of customer service. Communicate honestly, openly, and constructively.
• Have a creative flair and be able to talk about colors, styles, and trends in interiors with confidence.
• Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment.
• Be a strong team member.
• Experience in furniture and lighting is an advantage.
• Proficient in Google Docs, Excel, and Microsoft Office.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the store to others.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.