Lead OnBase IT Applications Specialist

About the Role

This position is a subject matter expert in the OnBase ECM system and technology. The individual will build low-code/no-code solutions within OnBase, support implementations, document systems and processes, coordinate changes, liaise across IT and business teams, and analyze relevant services and systems.

Responsibilities

• Build (35%):
  • Implement low-code/no-code solutions in OnBase.
  • Create procedures to improve existing systems through updates or changes.
  • Manage day-to-day functions of specialized technology (e.g., OnBase document types, user management, groups, roles, profiles, permissions, import processors, app server management, license management).
  • Perform configuration changes (e.g., document types, keyword configurations, workflow, custom settings, dashboards, reports).
  • Create and optimize workflows and dashboards.
• Support (20%):
  • Provide Tier 3 support for production systems.
  • Support the Software Development Life Cycle (SDLC).
  • Proactively monitor applications and advise on solutions to prevent or minimize customer impact.
  • Provide user support and system reporting.
• Document (15%):
  • Develop functional and technical requirements.
  • Capture business process workflow diagrams.
  • Document work in approved project management software.
  • Create and manage knowledge base and technical documentation.
• Coordinate (10%):
  • Coordinate releases and change requests.
  • Manage application upgrades, testing, and deployment.
  • Oversee user training and monitor user adoption.
  • Communicate using Agile methodologies with functional teams.
• Liaise (10%):
  • Act as a liaison to business partners and users.
  • Work closely with vendors for implementation projects and issue support.
  • Serve as a technical liaison to software engineers, systems engineers, database administrators, and other IT teams.
• Analyze (10%):
  • Analyze customer needs and develop functional requirements.
  • Assess current business processes and systems to identify strengths and weaknesses.
  • Identify areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Requirements

• 7 years of relevant experience with OnBase.
• Bachelor’s degree or 4 additional years of experience in lieu of a degree.
• Proficiency in:
  • Unity Client / Thick Client / Configuration.
  • Creating OnBase Document and Keyword Structures.
  • Creating Workflow and OnBase Scheduling.
  • OnBase Document Import Processor.
  • OnBase troubleshooting (e.g., Diagnostics Console).
  • OnBase Security groups and retention policies.
• Strong knowledge of OnBase, ECM, and solution uses.
• Solution-minded problem solver with a collaborative and team-player attitude.
• Excellent written and oral communication skills.
• Ability to confidently interact with technical, non-technical, and management staff.
• Proven ability to build technology solutions and explain architecture and choices to enterprise architects and senior leadership.
• Experience performing peer reviews and refining product backlogs.
• Ability to stay updated on industry trends and technical advancements.
• Serves as an on-call responder for supported software.
• Fluent in English with strong analytical skills and high attention to detail.
• Must adhere to the work schedule and attendance policy established by the manager.

Preferred Qualifications

• 10 years of relevant experience.
• Experience with COLD / AFP import processors.
• Building and supporting OnBase Advanced Capture.
• Using OnBase Studio and Capture Process Designer scan queues (including Advanced Capture steps).
• General knowledge of OnBase Capture Pipelines and Scan Queues.
• OnBase Office Integration/Plugins.
• Hyland OnBase certification(s).
• Software Development Life Cycle (SDLC) experience.
• Experience working with JIRA and SCRUM Agile.
• Working knowledge of Remedy.
• Experience in large, enterprise-level programs/projects, preferably in Financial Services.
• Ability to coach and mentor junior team members.
• Strong experience managing multiple projects with varied complexity and duration.
• Proven ability to define and solve complex business problems using best-in-class technical solutions.

Job Environment & Physical Requirements

• Prolonged periods of sitting.
• Prolonged use of a computer and telephone.