Lead Application Support Specialist

Key Responsibilities And Duties

• Administer enterprise-wide Yardi configurations including user permissions, security groups, custom menus, deployment packages, and system hotfixes
• Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout
• Manage Level 1 and Level 3 helpdesk support queues, diagnosing and resolving complex technical issues escalated from Level 2 for all applications in scope
• Provision user accounts and validate access permissions aligned with role-based security requirements across enterprise applications
• Support internal and external audits by providing comprehensive system documentation and compliance evidence
• Lead weekly Level 1 team sessions to resolve outstanding tickets, identify training gaps, and deliver process improvement training
• Support ITRC governance processes for all applications

Physical Requirements

Sedentary Work

Career Level

9IC Required

Skills

• 5 or more years experience in application support or system administration role, preferably in real estate technology
• Like Yardi Voyager
• Proven experience managing helpdesk operations and support teams
• Experience coordinating with offshore/vendor support teams
• Experience supporting audit and compliance initiatives
• Track record of managing multiple applications and stakeholder groups
• Experience with Azure AD and multi-factor authentication systems
• Strong understanding of enterprise access management and security protocols
• Understanding of ITRC governance processes

Preferred Skills

• Background in real estate technology systems
• Project management experience with system integrations
• Proficiency in ETL processes and data integration
• Knowledge of fund accounting and NCREIF reporting requirements
• Experience with disaster recovery and business continuity planning
• Familiarity with vulnerability management and patch operations