IT Support Specialist (Onsite Site Lead)

About the role

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Responsibilities

• Provide general IT support to Zip employees (helpdesk, troubleshooting, etc.) for local employees in NYC and a small satellite office in London.
• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
• Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
• Administer and integrate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
• Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
• Write and maintain runbooks and SOPs so the site runs smoothly.

Qualifications

• 3+ years of corporate IT experience.
• Ability to be onsite 5 days a week in our Chelsea NYC office, and lift & move equipment up to 50 lbs (shipments, monitors).
• Deep understanding of computer fundamentals and hands-on troubleshooting: hardware and software (Mac, Windows, Kandji/Iru, Intune) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
• Uses AI tools effectively to speed up support, scripting, and documentation.
• Experience with automation workflows and scripting is a plus.

Pay

The salary range for this role is $127,500 - $157,500. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.