Lead Medical Support Assistant-Health Administration Service

Summary The Lead Medical Support Assistant (LMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy*ExperienceNo experience required*EducationHigh school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationLicensure/Certification/RegistrationNone Physical RequirementsSee VA Directive and Handbook 5019 - Employee Occupational Health Service for requirementsSee VA Directive and Handbook 5019 - Employee Occupational Health Service for requirementsEnglish Language ProficiencyCandidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: Lead Medical Support Assistant - GS-7 ExperienceOne year of experience equivalent to the GS-6 grade levelIn addition to meeting the experience above - the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community(b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff(c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting(d) Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines(e) Ability to provide staff development and training(f) Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinicsAssignmentFor all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead dutiesThe Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unitThe Lead MSA is responsible for daily workload assessments - assigning work - and assuring proper staffing coverageevaluating training recordsand determining training needs of MSAs to provide support across interdisciplinary settingsThe Lead assists the unit with complex and non-standard procedures - including clinical flow processes related to access to care across multiple clinics - specialties - and/or community resourcesAssignments at this level include but are not limited to ensuring accurate and timely scheduling of appointmentsproviding guidance to staff members - to include changes in policies and procedurescreating and maintaining employee work schedulesand acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflictsPreferred Experience: 6 months of Training experience 6 months of experience with Electronic Medical Records 6 months of a Leadership Role Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-07Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. Duties The Lead Medical Support Assistant (LMSA) recommends changes to existing clinic procedures based on current administrative guidelinesExpertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery modelCoordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessaryThe Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unitThe Lead MSA is responsible for daily workload assessments - assigning work - and assuring proper staffing coverageevaluating training recordsand determining training needs of MSAs to provide support across interdisciplinary settingsThe Lead assists the unit with complex and nonstandard procedures - including clinical flow processes related to access to care across multiple clinics - specialties - and/or community resourcesAssignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointmentsproviding guidance to staff members - to include changes in policies and procedurescreating and maintaining employee work schedulesand acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflictsWork Schedule: Monday to Friday 8:00am to 4:30pm Telework: Ad-hoc Available-AD-HOC (Employees who telework on an occasional - episodic - or short-term basis - and have completed required telework training and telework agreement.) (Portion of day acceptable) Virtual: This is not a virtual positionFunctional Statement #: 55578-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized