Lead Medical Support Assistant

Summary The Lead Medical Support Assistant is responsible for the coordination of Surgery Service Line MSA assignments and workflow found in an interdisciplinary unit. Duties may be performed in Clinic Based Outpatient Clinic - Inpatient - Call Center - Outpatient Clinic - or Patient Aligned Care Team model or a Specialty Care Setting involved in a PACT model. Qualifications Basic Requirements: United States CitizenshipNon-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyEnglish Language ProficiencyCandidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)EducationCandidates must possess a High School Diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: GS-7 Lead Medical Support Assistant Experience: One year of experience equivalent to the GS-6 grade levelExamples of experience include: Applied advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care Applied advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etcApplied advanced knowledge of medical terminology due to the technical nature of language utilized by cliniciansCollaborated and communicated with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is metIndependently set priorities and organized work to meet deadlines - ensuring compliance with established processes - policies - and regulationsCommunicated tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers - including preparation of reports in various formats and presenting data to various organizational levels - as well as resolving patient concernsAND Demonstrated Knowledge - Skills - and Abilities (KSAs): In addition to meeting the experience above - the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community(b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff(c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting(d) Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines(e) Ability to provide staff development and training(f) Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinicsDo you meet or exceed these requirements? Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/GS-7 is above the full performance level of this occupationPhysical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties Include: Monitor and make work assignmentsProvide input on performanceResolve daily workplace issues and maintain efficient workflowAssure coverage of all areas of responsibilityConduct ongoing reviews to ensure quality workEnsure accurate and timely scheduling of appointmentsProvide guidance to staff members to include changes in policies and proceduresDistribute and balance workloadCreate and maintain employee work schedulesOrient and provide on-the-job-training for new and current employeesEnsure all training requirements are metOrganize the work structure of his/her assigned areasAct as liaison between MSA and staff in order to resolve day to day conflictsPlan and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements - reports and special assignments only referring non-routine and high technical problems to supervisorReport backlogs - difficulties meeting deadlines - uncooperative physicians or difficulty in securing information from clinicians or the recordWork independently making decisions based on guidelines - precedents and regulations with minimal supervision neededWork Schedule: Monday-Friday - 0800-1630 Telework: Not Eligible Virtual: This is not a virtual positionFunctional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized