Lead Medical Support Assistant

Summary The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments - assigning work - and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyEnglish Language Proficient: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)Education: High school diploma OR General Education Development equivalency certificate OR Proficiency certificate from a State or territorial-level Board or Department of EducationMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria): Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment heldGS-7 Grade determinations: One year of creditable experience equivalent to the next lower grade (GS-6)In addition to meeting the experience above - the candidate must demonstrate the following KSAs: 1Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community2Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff3Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting4Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines5Ability to provide staff development and training6.Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinicsReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The full performance level of this vacancy is GS-7. Duties Functions or Scope of Assigned Duties include but are not limited to the following: The Lead assists the unit with complex and non-standard procedures - including clinical flow processes related to access to care across multiple clinics - specialties - and/or community resourcesAssignments at this level include - but are not limited to: ensuring accurate and timely scheduling of appointmentsproviding guidance to staff members - to include changes in policies and procedurescreating and maintaining employee work schedulesand acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve dayEmployee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time frames to complete analysis requirements - reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisorThe incumbent is responsible for reporting backlogs - difficulties in meeting deadlines - uncooperative physicians - or difficulty in securing information from clinicians or the recordIs responsible for maintaining the confidentiality of information obtained to carry out required dutiesRoutinely communicates with physicians - case managers - and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive informationOtherwise - works independently making decisions based on guidelines - precedents and regulations and performs duties in such a manner that only minimal supervision is requiredEmployee strives to meet the needs of customers while supporting VA missionsCommunicates and treats customers in a courteous - tactful - and respectful mannerProvides the customer consistent information according to established policies and proceduresHandles conflict and problems relating to the customer in a constructive and appropriate mannerWork Schedule: Monday-Friday 8am-430pm Telework: Not Available Virtual: This is not a virtual positionRelocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized