Lead Medical Support Assistant

Summary The Robert J. Dole VA Medical Center is seeking three Lead Medical Support Assistant to support clinics at the medical center and Community Based Outpatient Clinics (CBOCs). Dependent on assignment(s) or assigned service - travel within the local Wichita commuting area will be required to support Eye clinic operations; travel to Community Based Outpatient Clinics (CBOCs) may also be required. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperience and Education: Experience: None and Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationGS-07 Grade Determinations: In addition to the basic requirements - you must possess the following: One-year of experience equivalent to the next lower grade level (GS-06)Equivalent experience to the next lower grade level (GS-06) may include - but is not limited to: Process incoming patient secure messaging through MyHealthyVet and coordinating with care team as appropriateParticipating in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary teamsetting priorities and deadlines - Adjusting the flow and sequencing of the work to meet team and patient needsIdentifying incomplete encounters and communicating findings to providersManaging patient systems to verify and validate accuracy and resolve issuesEvaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointmentTo be creditable - the experience must have demonstrated the knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient settingExperience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic settingAND Demonstrate the following knowledge - skills - and abilities (KSAs): Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resourcesAbility to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary settingAbility to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlinesSkill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staffAbility to provide staff development and trainingAbility to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinicsReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/Physical Requirements: The work is mostly sedentary and is performed in various outpatient clinic or office settingsThe performance of daily rounds to the assigned clinic areas as requiredEducation: IMPORTANTThere is no education substitution at this grade level. Duties The GS-7 Lead Medical Support Assistant (MSA) is assigned to the Medical Administration Service (MAS) under the direct supervision of Service Line MSA Supervisor who is under the direct supervision of the Chief of MASThis position is 25% Lead duties with 75% MSA workAssignment at this level includes but are not limited to assigning and evaluating the work of subordinate staff - resolving minor problems to ensure patient services are metevaluating new products - equipment - and systems to make recommendations for improved operationsidentifying educational or training needsThe employee has full administrative and professional responsibility for planning and directing the MSA's activities and is responsible for extracting and analyzing data to provide reports in support of performance measures to senior managementThe Lead MSA functions above the advanced performance level for a Medical Support Assistant (MSA) - performing a full range of duties for the clinics at VA Healthcare System - and has met the basic requirements for this position as outlined in VA Handbook 5005/53 - Part II - Appendix G - page II-G45-5It is expected that the GS-7 Lead Medical Support Assistant (MSA) works collaboratively with all clinical business managers and frontline staff throughout the facility and Clinical Contact Centers (CCC)The Lead MSA develops and maintains effective and efficient communication with all departmental leadership - respective Care Line Managers and service line managers and frontline staff - serving as a core member of the MAS and Clinical Service leadershipSuccessful performance in this position requires knowledge of administrative policies and procedures at facility and network level that impact MAS and Business Operations - information security and exchange - management of reports and data - scheduling directives - telephone care - and public relations/customer serviceThe Lead MSA is knowledgeable and skilled in the operation of a personal computer utilizing a wide variety of software - utilizing multiple computer applications in the performance of all duties including Vista (entry and retrieval of administrative and clinical data to include numerous existing report options and specialized queries) - VSSC - CPRS (to include monitoring of outpatient workload data capture) - Microsoft Office products for word processing - spreadsheets - and relational data base programsThe Lead MSA serves as a resource to MAS staff in use of applications - and must have the ability to extract - correlate and analyze patient encounter and provider workload data make recommendations to the Leadership team and acts as a customer service representative for MASThe MAS Lead MSA has detailed knowledge of outpatient administrative processes - release of information - records management schedules for ambulatory care clinics - workload data capture - encounter forms - and VISTA scheduling package - maintaining full responsibility and accountability for the scheduling practicesWork closely with department business managers to communicate implementation - monitoring - and evaluation of all administrative procedures related to MASProvide recommendations and suggestions management as necessary to ensure timely completion of reports - related performance monitors/measures are met - and to directivesProvide training - implementation - monitoring - and evaluation of all administrative procedures related to MAS operationsThe Lead MSA can independently manage position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needsDependent on assignment(s) or assigned service - travel within the local Wichita commuting area will be required to support Eye clinic operationstravel to Community Based Outpatient Clinics (CBOCs) will also be requiredNote: The Lead MSA assigned to support Community Based Outpatient Clinics (CBOCs) operations will be required to travel to the following CBOCs: Salina Parsons Hutch Hays Great Bend Mobile Unit Dodge Work Schedule: Monday - Friday - 8:00 am - 4:30 pm Virtual: This is not a virtual positionFunctional Statement #: FS000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required