LEAD MEDICAL SUPPORT ASSISTANT

Summary Northern Indiana VA Health Care System is seeking an enthusiastic applicant to fill the roles of a Lead Medical Support Assistant at the Marion facility within the Mental Health Service Line. The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all MSA staff and is a foundational role within the Mental Health Service Line to include all interdisciplinary clinics and that support the initiative. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met Basic Requirements To qualify for appointment to this position - all applicants must possess the following: CitizenshipBe a citizen of the United States (U.S.)Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.7407(a)ExperienceOne year of creditable experience equivalent to the next lower grade (GS6) EducationHigh school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationLicensure/Certification/RegistrationNoneGrandfathering ProvisionMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Experience(1) Creditable ExperienceTo be creditable - the experience must have required the use of knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient settingExperience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting (2) Part-Time ExperiencePart-time experience is creditable according to its relationship to a full-time workweekFor example - an individual employed 20 hours per week - or on a half-time basis - would receive credit for 1 fulltime workweek for each 2 weeks of service(3) Quality of ExperienceQualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower 3 grade level of the position being filledFor all assignments above the full performance level (FPL) - the higher-level duties must consist of significant scope - administrative independence - complexity - and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the timeNOTE: Must be demonstrated on resume at time of applicant Grade Determinations: Lead Medical Support Assistant - GS-7 **In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates: You must possess one (1) full year of experience equivalent to the GS-6 grade levelThis experience may include but is not limited to: assuring coverage of all areas of responsibilityanswering questions for lower graded staff relating to health care services in an inpatient or outpatient setting - monitors and makes work assignments - provides input on performance - resolves daily workplace issues - and maintains efficient workflowconducting ongoing reviews to ensure quality of workensuring accurate and timely scheduling of appointmentsproviding guidance to staff members - to include changes in policies and proceduresdistributing and balancing workloadcreating and maintaining employee work schedulesorienting and providing on-the-job training for new and current employeesensuring all training requirements are metorganizing the work structure of his/her assigned areasand acting as a liaison between MSA and staff to resolve day to day conflicts**AND** Demonstrate Knowledge - Skills - and Abilities (KSAs)In addition to meeting the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or communitySkill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staffAbility to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary settingAbility to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlinesAbility to provide staff development and trainingAbility to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics**NOTE: The Specialized Experience and KSAs outlined above must be clearly demonstrated within your resumePlease do not copy or paste the Specialized Experience or KSAs verbatim into your resumeProvide specific examples and details that illustrate how you meet these requirementsFailure to do so may result in your application not being referred to the hiring manager for considerationDocumentation Requirements for Proof of High School Completion or Higher: If selected - to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended - applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The full performance level of this vacancy is GS-0679-07Physical Requirements: Most of the work is performed in an office setting - primarily while seatedThe position requires some standing - ambulation - bending - and carrying of items such as training manualsThe Advanced MSA Is required to sit for long periods of time at a computer terminal typing data while having face to face contact with Veterans and answering the telephoneIn addition - there can be increased stress due to the Intensity-of a patient/customer complaint or concernSee VA Directive and Handbook 5019. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Lead Medical Support Assistant (MSA) serves as the lead clerk for all MSA and Advanced MSA (AMSA) staff within the Mental Health Service Line - including interdisciplinary clinics and Community-Based Outpatient Clinics (CBOCs) supporting mental health services and related initiativesPatient care is delivered through a team-based model consisting of AMSAs - nursing staff - psychiatrists - psychologists - peer support specialists - and other interdisciplinary providersThese teams address the mental health needs of assigned patient panels and collaborate with pharmacists - social workers - dietitians - Primary Care Mental Health Integration (PCMHI) teams - and other healthcare professionals to provide comprehensive careCollaboration also occurs with VA and non-VA specialists - hospitals - diagnostic and treatment facilities - and community-based programsThe Lead MSA coordinates MSA and AMSA assignments and workflow within interdisciplinary unitsResponsibilities include conducting daily workload assessmentsassigning dutiesensuring adequate staffing coveragereviewing training recordsidentifying training needsand coordinating staff support across multiple interdisciplinary settingsThe Lead MSA assists staff with complex and nonstandard procedures - including clinical-flow processes related to access to care across multiple clinics - specialties - and community resourcesDuties include ensuring accurate and timely appointment schedulingproviding guidance regarding policies - procedures - and process changesdeveloping and maintaining employee work schedulesand serving as a liaison among MSA and AMSA staff - patients - and interdisciplinary team members to resolve daily operational issues and conflictsThe Lead MSA also provides guidance and support for clinic operations - promotes effective communication and workflow - and helps ensure continuity of service across mental health and interdisciplinary programsAssignments above the full-performance level must involve significant scope - administrative independence - complexity - and variety consistent with the applicable grade-level standard and must be performed by the incumbent at least 25 percent of the timeWork Schedule: Monday through Friday 8:00am - 4:30pmSchedule subject to change based on the needs of the Agency Telework: Not AvailableVirtual: This is not a virtual positionFunctional Statement #: 91752-0 Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized.