Lead Medical Coordinator ORR (Bilingual Spanish)

About the role

HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program provides services to 38 unaccompanied minors ages 5–17 in East Brooklyn, offering transitional foster homes, weekday education, and wraparound supports in a trauma-informed, culturally responsive environment aligned with ORR requirements.

Responsibilities

• Oversight and delivery of health services, including medical, dental, mental health, and public health support.
• Supervision of medical coordinators and delivery of staff training on pediatric, adolescent, and migrant health topics.
• Development and maintenance of policies and procedures related to confidential health records, triage and emergency response, environmental health and safety, and post-release care coordination.
• Liaison with healthcare providers, insurers, and medical facilities to ensure full compliance with ORR DHUC policies and regulations including HIPAA and insurance guidelines.
• Serve as a primary point of contact between minors and medical staff and other administrative personnel, including working with case managers to maintain smooth workflow and communication.
• Maintain and develop positive working relationships with contracted providers, including all health providers and related partners.
• Oversee and maintain the record-keeping process to ensure an effective filing system for information to be forwarded smoothly.
• Provide ongoing quality assurance practices to monitor and help improve procedures and ensure high standards of medical care flow and timely distributions to meet mandatory deadlines.
• Address issues professionally and ensure smooth operation within the medical department.
• Lead and motivate a team, communicate well and clearly, and demonstrate the ability to communicate the organizational needs to all stakeholders.
• Periodically travel to health care provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
• Guide medical staff members and provide support, communicate clearly and frequently, provide supervision and evaluations, including learning Payroll system for approval of timesheet and days off request.
• Provide ongoing support with continuous feedback and ensure staff understand their duties.
• Participate in required ORR – Nuevo Camino trainings per the federal and state mandates.

Qualifications

• Bi-Lingual Spanish required.
• Licensed registered Nurse RN) with a Bachelor’s Or Higher health – related qualification (eg. Physician Assistant, Nurse Practitioner).
• Staff supervision and Management - oversee, train and mentor support staff; such as medical coordinator and case management staff.
• Ensure they perform their duties effectively and in compliance with ORR and State policies.
• Ability to navigate medical systems and provide essential administrative assistance to medical coordinator.
• Excellent oral and written communication skills.
• Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.
• The ability to switch tasks, demonstrate analytical problem-solving skills and organizational skills.
• Time management skills.
• Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, and internal e-case management software, Internet and e-mail applications and NexGen).
• Awareness and sensitivity to the service population’s cultural and socio-economic characteristics.
• Commitment to Nuevo Camino core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
• A strong understanding of medical terminology, and human anatomy.
• Knowledge of healthcare regulations.
• Familiarity with healthcare terms and maintain DHUC policies and regulations.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount.
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

Contact

If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About Heartshare

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter, LinkedIn, YouTube, Instagram, and Facebook.