Lead Medical Assistant

About the role

This job exists to assist the Nurse Flow Manager and clinical teams as they strive to efficiently deliver high quality patient care. Under general supervision of the Nurse Flow Manager, this position will provide a range of clinical, administrative, and staff support to a full-range of medical services in accordance with established protocol, procedures, policies, and standards.

Responsibilities

• Assists the Nurse Flow Manager in coordination of clinical functions and staffing activities which support clinical efficiency and patient satisfaction.
• Assists with the training of new medical assistant (MA) hires or medical assistant students assigned to the clinic for their clinical rotation requirement.
• Maintains quarterly inventory of medical supplies and medical equipment for the clinic.
• Schedules for the back office including MA scheduling and review of schedule templates from providers.
• Completes daily board assignments based on provider-MA teams (including residents if present at the site).
• Researches all opened pregnancies in order to appropriately report/close out pregnancy, post-delivery.
• Helps to coordinate patient portal sign-ups and completion of patient experience surveys.
• Coordinates with Training Center to obtain and maintain portal access.
• Stocks PPE bins for emergencies (refer to All Hazards Manual for details).
• Helps with pharmacy and message pools, as assigned.
• Helps with appropriate staff assignment for Code Blue drills/events.
• Affords assistance with medical assistant oversight for medical assistant-tracked referrals.
• Manages Intake if NFM is unavailable.
• Is available as a float MA, lab MA, PAA or assigned provider MA if the clinic is understaffed or as needed to address timely service delivery.
• Affords assistance with pre-work, as needed.
• Assists NFM with monitoring MA-assigned extra duties (Code Blue, assignments board, hand washing tool, EKG and crash cart inventory management, STD counts, oxygen checks, and autoclave compliance).
• Affords assistance with Durable Medical Equipment orders.
• Follows and maintains all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of medical clinical services.
• Maintains Competencies of MA II or MA III, dependent on current job level.
• Performs miscellaneous job-related duties as assigned.

Requirements

• High School graduate or GED certificate and graduation from an acceptable training program is required.
• Bi-lingual English/Spanish is preferred.
• Must have at least 1.5 years of experience as a Medical Assistant.
• Graduation from a technical school as a Medical Assistant or equivalent.
• Five years of experience directly related to the duties and responsibilities specified is preferred.
• CPR Certified required.